Service Operations Associate

The Service Operations Associate is a key position responsible for supporting the logistics and smooth operations of Green City Force Eco-Hub sites. The Service Operations Associate supports our Eco-Hub sites through a range of activities including (but not limited to): Corps Member training and education, preparing and implementing Service site grounds, planning and scheduling site maintenance activities, leading infrastructure projects, record keeping, coordinating deliveries with vendors, and liaising with partners and volunteers supporting the Eco-Hubs.

In this role, the Service Operations Associate must be comfortable being outdoors in various weather conditions, is expected to perform physical tasks, and must exhibit problem-solving skills based on sound agricultural and Service learning practices. All GCF staff must model the professional behavior, standard of excellence, values, and culture that Green City Force seeks to build in its own Corps Members.

KEY RESPONSIBILITIES:

Site Support, Maintenance, and Management

• Support the Senior Farm Operations Manager to ensure consistent, timely, and effective operations across all Eco-Hubs.
• Coordinate with Service Corps Eco-Hub site teams to set weekly priorities, develop task lists, and organize team assignments, providing technical assistance as needed.
• Manage site inventory and equipment, ensuring supplies are maintained and tracked.
• Maintain accurate daily records in collaboration with Service Coordinators, including harvests, maintenance, energy/water use, and infrastructure projects.
• Support the Senior Farm Operations Manager in leading site-level efforts to meet farm production and distribution goals; provide regular updates on progress across Eco-Hubs.
• Support Eco-Hub programming such as farm stands, tastings, workshops, and Harvest Fests, including planning and material procurement.
• Ensure on-site signage and outreach materials are printed, stocked, and up to date.
• Maintain and repair key infrastructure including irrigation systems, solar arrays, high tunnels, and trellises.
• Collaborate with the Senior Farm Operations Manager to improve farm yield and expand infrastructure as needed.

Youth Development and Community Engagement

• Support Green City Force’s youth development model by working alongside Corps Members in Eco-Hub activities—guiding, teaching, and modeling best practices as they carry out tasks and responsibilities.
• Represent Green City Force positively at Eco-Hubs by maintaining respectful, professional relationships with community members, partners, and staff.
• Assist with field-based carpentry trainings for Corps Members, including safe tool use and basic construction techniques.
• Support agricultural trainings on-site by helping facilitate activities and reinforcing instruction provided by senior team members.

QUALIFICATIONS:

• 2-3 years experience in urban agriculture, with intermediate infrastructure experience, and general sustainability sector knowledge
• Motivation to educate young adults and NYC public housing community members in a youth-led urban agricultural setting, including comfortability with direct youth development, overseeing young adults, and providing real-time coaching and collaborative learning opportunities
• Strong commitment to urban agriculture, social and economic justice, and sustainable development with a passion for Green City Force’s mission–prior experience as a Green City Force Corps Member is a plus
• Valid Drivers’ License for at least 6 months with ability to drive a cargo van in New York City OR on track to obtain license within 3 months of start date
• Available for a Tuesday-Saturday schedule, including early mornings and primarily in-person and on-site work
• Advanced ability to safely operate and maintain Eco-Hub site tools and relevant machinery
• Excellent verbal and written communication skills, with strong interpersonal and motivational skills, including excellent collaborative and teamwork skills–can take direction accordingly
• Excellent ability to consistently meet deadlines, work collaboratively with other Green City Force departments, manage multiple projects simultaneously, and turn around assigned tasks quickly without compromising quality
• OSHA 40 and CPR & First Aid certification–will be provided if applicant does not have
• Capacity to work autonomously and manage projects independently, under the direction of the Senior Farm Operations Manager–highly organized self-starter with the competency to structure tasks, establish priorities, and set goals across various levels of Green City Force staff

About GCF:

Green City Force’s AmeriCorps program prepares young adults aged 18-24 who reside in the New York City Housing Authority (NYCHA) or low-income housing in NYC and have a high school diploma or equivalency for careers through green service. Being part of the Service Corps is a full-time commitment encompassing service, training, and skills-building experiences related to healthier buildings and communities. GCF is committed to the ongoing success of our alumni.

GCF’s programs are rooted in the belief that these young NYC residents are uniquely positioned through leadership, training, and service to drive change in public housing communities while building skills, earning certifications, and gaining experience to help achieve economic prosperity. Partnerships with residents, local and city-wide organizations and agencies, funders, and employers are essential for the holistic approach required to realize the change we envision.