Client Resources Coordinator III-Housing for Health

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

Good Shepherd Center is contracted by the Department of Health Services (OHS) to operate a Housing for Health (HFH) program that provides Intensive Case Management Services (ICMS) to vulnerable unhoused individuals and families. The HFH case manager is responsible for providing direct services to vulnerable unhoused individuals and families throughout Los Angeles County, as part of the ICMS program. There is occasional travel for this position. Reliable transportation is required.

Under the direction of the Senior Program Manager, the Case Manager is responsible for providing individual case management to unhoused individuals and families utilizing a theoretical framework incorporating Housing First (HF), Trauma Informed Care (TIC), Motivational Interviewing (Ml), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides tools that reflect best practices to motivate the Participants to achieve their housing goals in a non- judgmental manner. The Case Manager will perform specialized tasks including comprehensive case management services such as intake, assessment and goal setting for all Participants. The Case Manager will document all Participant interactions and input that data into the Homeless Management Information System (HMIS) and CHAMP databases.

Responsibilities:

• Build high-quality relationships with Participants to understand the personal experiences of individual and families impacted by homelessness.
• Implement core principles and evidence-based practices including, but not limited to: Housing First, Trauma Informed Care, Motivational Interviewing and Harm Reduction.
• Carry a case load of 20 consisting of unhoused individuals/families.
• Administer a housing intake, including bio psychosocial assessments.
• Complete appropriate comprehensive assessments with Participants as determined by agency/funder needs.
• Develop a housing plan with each Participant and coordinate with appropriate housing authority depending on housing placement.
• Provide housing search support to Participants with locating appropriate housing resources.
• Provide housing case management and direct services to all Participants enrolled in the HFH program.
• Provide 1:1 case management activities to assist Participants in meeting service goals, by meeting with them on an as needed basis, which could include home visits, unit viewing and accompaniments as needed.
• Engage and connect Participants with appropriate mental health and/or chemical dependency supports, as needed.
• Provide crisis intervention as needed.
• Works with community-based agencies to ensure Participants receive all needed support/services.
• Link Participants to existing agency and community based resources.
• Provide accurate, complete, and timely data, and reports to the Senior Program Manager or Associate Director, as needed.
• Record data for program outcomes.
• Ensure case files are complete, accurate and up-to-date.
• Ensure client confidentiality according to Catholic Charities of Los Angeles policies and procedures.
• Participate in program evaluation efforts.
• Knowledge of program policies and procedures.
• Complete minimum of 20 hours of professional training and development annually.
• Complete files as indicated by the program’s case file content checklist.
• Attend appropriate community meetings, clinical supervision and all other activities identified as necessary to meet the outcomes identified by the agency/funder.
• Maintain accurate and timely client records.
• Participate in CHAMP & Homeless Management Information System (HMIS) data collection activities.
• Performs other duties as assigned.

Qualifications:

• Bachelor’s degree required.
• Master’s degree preferred.
• A minimum of one years’ experience working in the homeless services sector, that is, programs that provide housing, financial assistance and other services to people experiencing homelessness.
• Three to five years’ experience working with homeless or vulnerable populations.
• One years’ experience working within community systems, referring, case management.
• One years’ experience working in the housing field.
• Proven ability to maintain high productivity while functioning in a flexible environment.
• Bilingual-English & Spanish.
• Proven ability to apply theories of the Motivational Interviewing, Harm Reduction, and Trauma Informed approaches.