Facilities Maintenance Technician

About SAGE:

SAGE is the country’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older people. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources to LGBTQ+ older people and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, provides education and technical assistance for aging providers and LGBTQ+ organizations through its National Resource Center on LGBTQ+ Aging, and cultural competence training through SAGECare. SAGE supports a growing network of 70+ SAGECollab Partners across the country.

What We Need:

This role is a hands-on, highly dynamic facilities position responsible for keeping multiple NYC locations safe, functional, and welcoming. The Facilities and Maintenance Technician supports day‑to‑day building operations by performing a wide range of basic maintenance tasks—including electrical, plumbing, HVAC, carpentry, painting, and general repairs—and by ensuring all building systems and commercial kitchen equipment remain in good working order. The position also plays a key role in preventive maintenance, routine inspections, and overall facility cleanliness.

Beyond technical work, the role requires strong coordination, communication, and customer service skills. The Technician manages the work‑order system, conducts quality‑assurance walkthroughs, researches vendors, and serves as the on‑site point of contact for service providers, building management, and regulatory agencies. They collaborate closely with staff across departments to address facility needs and support operational tasks such as onboarding new hires, organizing supplies, and assisting with package handling.

What You’ll Do:

Facilities Maintenance & Repairs

• Perform and/or coordinate basic painting, plumbing, electrical, HVAC, carpentry, and general maintenance repairs, including:
  • Electrical: Replacing light bulbs, ballasts, and fixtures; resetting breakers or fuses; replacing outlets or switches where permitted; troubleshooting minor electrical issues
  • Plumbing: Repairing leaky faucets and sinks; unclogging drains or toilets; replacing washers, hoses, and minor fixtures; identifying and reporting larger plumbing issues
  • HVAC & Climate Control: Replacing air filters; checking thermostats and basic settings; cleaning vents; reporting major malfunctions
  • Carpentry & General Repairs: Repairing or assembling furniture; fixing doors, locks, and hinges; patching and painting walls; installing shelves, signage, or fixtures
  • Preventive & Minor Maintenance: Lubricating moving parts; cleaning gutters and drains; inspecting flooring, carpets, and tiles
• Maintain working knowledge of building systems, including HVAC, fire alarm panels, sprinkler systems, and security alarms
• Maintain, deep clean, and descale commercial kitchen equipment (e.g., hot/cold tables, dishwashers, refrigerators, freezers)
• Assist with cleaning and general facility upkeep as needed

Vendor & Work Order Coordination

• Monitor and update the facilities ticketing/work order system and help determine service priorities
• Conduct quality assurance site visits and document findings
• Research vendors and provide recommendations to supervisor as issues arise
• Coordinate and accompany vendors (e.g., pest control, fire alarm, and facilities service providers) during scheduled site visits; document outcomes
• Serve as on-site point of contact during scheduled or unannounced visits from building management, fire department, or regulatory agencies; provide real-time updates to supervisor
• Collaborate with office staff and other departments to coordinate maintenance and facility needs

Safety, Security & Compliance

• Support compliance with all applicable fire, safety, and security regulations, including:
  • Conducting routine inspections of fire extinguishers, smoke detectors, alarms, emergency lighting, and exit signage
  • Ensuring emergency exits and safety equipment remain accessible and operational
• Identify workplace hazards and collaborate with the supervisor to implement preventive measures that reduce risk.
• Assist with opening and/or closing NYC locations as needed

Operational Support

• Assist with new hire onboarding, including workspace setup, office access, and equipment preparation
• Inventory, organize, and replenish janitorial and maintenance supplies
• Assist with receiving, logging, and distributing packages at headquarters
• Perform other related duties as assigned

Need-to-haves:

While no one person embodies all the qualities outlined below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences. Please consider applying, even if you do not have *all* these “requirements.”

• Proactive and self-directed, with strong organizational, time management, and problem-solving skills; able to identify improvements that enhance safety, functionality, and inclusivity while managing multiple priorities across sites
• Flexible, dependable, and responsive, with availability for early mornings, evenings, and occasional weekends as needed; able to travel between NYC locations and communicate effectively via text message and Microsoft Teams
• Strong attention to detail and documentation skills, with the ability to maintain accurate records, reports, and other required documentation
• Commitment to workplace safety and regulatory compliance, with the ability to safely operate basic tools and equipment and perform physical tasks including standing, walking, climbing, stooping, kneeling, reaching, and lifting up to 50 lbs.
• Strong interpersonal and customer service skills, with the ability to interact respectfully and effectively with diverse communities in an LGBTQ-affirming environment
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams

Nice-to-haves:

• S-95 Certificate of Fitness for Fire Alarm Systems, or willingness to obtain within three months of hire

Values

Beliefs that matter in this role and in the Finance and Administration division and shape and guide our actions and decisions at work:

• Care, Compassion Empathy
• Honesty, Integrity, and Transparency
• Responsiveness and Service Orientation
• Equity, Inclusion, and Belonging
• Adaptability and Change Embrace
• Joy, Appreciation, and Sustainability

Role Details:

• Status: Full-time, non-exempt
• Affiliation: This is a union-covered position, and the successful candidate will be required to join the SAGE Workers Union and is covered by the Union’s Collective Bargaining Agreement.
• Work schedule: 35 hours per week, M-F 8:30-4:30, with flexibility for occasional evening or weekend work as needed
• Location: All NYC SAGE locations (Midtown, Brooklyn, Bronx, and Harlem). The position provides on-site coverage at one of SAGE’s four locations each day on a rotating basis and additional coverage at one location each week. Occasional same-day travel between organizational locations may be required; travel expenses between locations are covered.

SAGE offers a rich benefits package including:

• Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
• An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
• Dental and Vision insurance with premium subsidies
• A safe harbor 401(k) plan with a match from SAGE of up to 5%
• Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
• 100% SAGE-paid family and medical leave for up to 12 weeks
• 8 weeks of Sabbatical leave after seven years of employment
• 100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
• Medical and dependent care FSA and transit pre-tax benefits
• An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
• A chance to support the LGBTQ+ community and be a part of an organization doing vital work!