Loan Servicing Specialist

Position Overview

The Loan Servicing Specialist is responsible for key administrative functions that ensure accurate, compliant, and well-organized loan servicing operations. This role requires an individual who can work independently, manage detailed information, and apply analytical thinking to numerical and financial data. Working collaboratively with internal staff and external partners, this role supports responsible stewardship of the organization’s housing loan portfolio and mission‑driven lending activities.

The position is a full-time, hybrid position and will report to the Senior Financial Manager - Asset Management.

Primary Responsibilities

Loan Servicing

• Loan Invoicing: Generate, review, and send monthly loan invoices to ensure accurate and timely loan payments.
• Payment Tracking: Monitor loan delinquency report, communicate with borrowers on payment status and elevate as needed.
• Loan Systems Review & Maintenance: Review loan documents against loan management software for accuracy. Update borrower and loan system records, as necessary.
• Generate Reports: Generate weekly, monthly, quarterly and annual loan system reports needed for loan lifecycle maintenance and review with Senior Financial Manager.
• External Communication: Primary point of contact for borrower loan servicing inquiries, escalating as necessary to appropriate staff.
• Internal Coordination: Reconcile transactions in loan management software with Finance team. Coordinate with Lending team during construction draws to ensure invoices and loan management software are updated and accurate.

Loan Portfolio Maintenance and Compliance

• Collect and Monitor Borrower Insurance: Perform initial review of insurance for compliance with GMHF requirements and elevate as needed.
• Loan File Maintenance: Ensure all collected documents are filed appropriately and follow GMHF’s record retention policy.
• Collect Required Borrower Financial Statements
• Monitor Borrower Compliance with Real Estate Tax Payments
• Maintain and monitor UCC filings

Business Unit Support

• Coordination of Asset Management Workflows: Maintain tracking systems for loan reporting, compliance, and monitoring. Communicate due dates with appropriate staff and track completion status.
• Maintain Asset Management Email Inbox
• Generate Lending Partnership Activity Reports
• Audit Support: Coordinate with finance team members to complete asset management related tasks for internal financial audits and third-party reviews. Complete external audit confirmation requests for borrowers.

Other duties as assigned.

Qualifications

• Associate’s degree in accounting, business, banking, asset management or related field; 1-3 years of experience in same fields, education-experience equivalency considered
• Proficiency in Microsoft Office products, esp. Excel
• Strong customer service skills
• Organized, detail-oriented and able to work independently
• Strong analytical and problem-solving capabilities
• Accurate with numerical and financial information
• Ability to exercise discretion and maintain confidentiality

• Medical/Dental Insurance
• Life/Optional Life Insurance
• Short- and Long-Term Disability
• Flexible Spending Accounts
• Paid Holidays, Vacation, Sick, and other leave
• Flexible hybrid work schedule
• Collaborative work environment