Member Records Specialist

The American Association for Justice (AAJ) works to preserve the constitutional right to trial by jury and to make sure people have a fair chance to seek justice when they are injured by the negligence or misconduct of others—even when it means taking on the most powerful corporations.

AAJ is seeking a Member Records Specialist for its Membership department. The Member Records Specialist will maintain the membership database, collaborate with IT staff to implement updates to the association management system, manage data related to committee assignments, assist with the firm billing program, and analyze membership data.

Job duties include:

• Run various monthly processes and reports such as delinquent member drop process, membership statistics, retention, membership demographics, invoices census and ad-hoc reports.
• Ensure the accuracy and integrity of the membership database by regularly reviewing, updating, and validating member records and data in accordance with established data management standards.
• Review data and project future retention trends.
• Work with vendors to produce data files, and review and approve orders.
• Assist with the Annual Firm Billing Program, including billing, payments, record management, and working with contacts to amend invoices.
• Respond to requests for membership data, including but not limited to committee rosters, former members, and match lists, and compare our data to state data.
• Serve as a liaison during the annual membership list exchange, determining the ideal use of that data and maintaining data integrity.
• Work with IT staff to ensure the association management system meets department needs, test upgrades, improve queries, and assist with improving the team's overall database use.
• Serve as point of contact for data related to the Leaders Forum Program.
• Assist with annual committee appointments by building new committee rosters in the database, preparing correspondence for prospective members, and maintaining updated committee assignments throughout the year.
• Perform other duties and tasks assigned.

Qualifications

• Bachelor's degree is preferred, or equivalent years of relevant work experience required.
• Minimum of 4 years of experience in membership management, database administration, or IT-related roles.
• Prior association and/or non-profit experience are required.
• Working knowledge and experience in Net Forum or a similar Association Management System (AMS) are required. Experience in Net Forum strongly preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong organizational and attention to detail required.
• Strong time management skills with the ability to manage multiple tasks independently; analytical and problem-solving skills are strongly preferred.
• Effective communication and interpersonal skills, with the ability to build rapport and collaborate with staff, vendors, and members in a team environment.
• Occasional travel may be required.

Salary Range: $60,800-$72,000

Benefits and Perks for Working with AAJ:

• Hybrid work schedule, onsite Tuesday through Thursday and 100% remote work for the month of August (for most employees)
• Comprehensive health insurance which includes, medical, dental, vision, life, disability, flexible spending account (FSA), and 401K with an employer match
• Generous paid leave (e.g., vacation, sick, personal, parental), 11 federal holidays, and paid time off between Christmas and New Years
• Subsidized metro transit and/or parking benefits
• Professional development opportunities
• Company social events
• Office conveniently located ½ block from Gallery Place/Chinatown metro station in downtown Washington, DC

AAJ is an Equal Opportunity Employer. No phone calls please!