Senior Quality Manager

About the role

The Senior Quality Manager will play a pivotal role in strengthening Fortify Health’s quality systems for wheat flour fortification across India’s open market. This is a high-ownership role that sits at the intersection of quality assurance, systems design, and people leadership and is central to Fortify Health’s ability to scale impact to more mills and more beneficiaries. The Senior Manager will oversee quality compliance, vendor management, data systems, and process improvement, while working with Quality Systems Managers to foster a culture of learning, shared accountability, and continuous improvements. They will work closely with field teams and cross-functional stakeholders to move quality systems from reactive problem-solving to proactive, data-driven execution — a shift that is core to how Fortify Health operates at scale.

The Senior Quality Manager will report to Fortify Health’s Associate Director of Quality.

Please note that this role is remote and based in India, with a preference for New Delhi.

Key Responsibilities

People Management & Capability Building

• Manage team members, as needed. Provide formal and periodic feedback, and escalate performance issues to leadership when required.
• Help prioritise work and flag performance or people-related concerns, take check-ins with skip-level reportees (as required)
• Conduct interviews with prospective candidates/ support in the hiring process
• Develop and lead training and capacity-building efforts within the implementation team

Quality Assurance & Compliance

• Provide oversight of mill-level quality performance through Quality Systems Managers, escalating and resolving systemic or complex challenges
• Conduct regular audits and inspections of the production processes to ensure adherence to established quality standards.
• Own premix approvals/rejections and ensure timely decisions
• Oversee audits for mills, lab, and premix vendors, and drive corrective actions where needed

Vendor Management

• Manage relationships with lab and premix vendors, including onboarding, performance tracking, and audits
• Support the selection of new vendors and ensure smooth coordination with internal teams

Data & Reporting

• Analyse quality data to identify trends, gaps, and improvement areas, and generate comprehensive data reports for internal as well as external stakeholders
• Oversee the data collection and reporting process for the Quality Team and communication with cross-functional teams.
• Support the Data team on Quality-specific dashboards, reports, and ad-hoc data needs

Process Improvement

• Improve SOPs and workflows to strengthen efficiency and quality systems.
• Drive data-backed solutions to close operational gaps
• Support audits, research, and system improvement initiatives

Strategic Planning, Execution & Coordination

• Oversee BAU execution and ensure timely, quality delivery of outputs
• Coordinate across teams to resolve interdepartmental manager-level issues and unblock execution
• Support the Quality leadership team on designing KRs, team strategy, training/workshops, and suggest innovative ideas to increase the cost effectiveness.

Project Ownership & Problem Solving

• Own BAU KRs, and oversee project planning, tracking, and execution with clear timelines and accountability
• Ensure high-quality outputs and proper documentation
• Proactively identify issues and drive practical, data-driven solutions

Please note that this job description is a guide to the work you will initially be required to undertake, but does not cover all of the duties the post holder may have to perform. Responsibilities will evolve over time, in discussion with the Associate Director, Quality.

If you were here right now, you would support with…

• Designing and piloting a framework to reduce the frequency of mill visits, identifying criteria that allow high-performing mills to move from monthly to quarterly monitoring cycles, and building the process efficiencies (internal workflows and external engagement) to make this transition sustainable at scale
• Driving the rollout of AI-based Iron Spot Testing (IST) at scale, coordinating field adoption, training Quality Officers, troubleshooting implementation gaps, and tracking performance metrics to ensure the technology is embedded as a reliable quality monitoring tool across clusters
• Owning a cross-cluster quality performance deep-dive with spotting patterns in field data, connecting the dots across regions, and turning findings into strategic recommendations that sharpen how the Quality team operates]

Skills, Knowledge and Expertise

Requirements

• Expertise:
  • Bachelor's or higher degree in public health, nutrition, food technology, management, social sciences, or a related field; candidates with equivalent professional experience in quality systems, programme management, or health/development sectors will also be considered
• Management:
  • Experience managing multiple projects and teams to ensure critical work is done on time, while ensuring team morale
• Execution:
  • Strong organisational and prioritisation skills, with the ability to manage multiple workstreams, drive delivery through others, and hold teams accountable to timelines and quality standards
• Collaboration:
  • Excellent people management skills; ability to lead a dispersed team, foster a positive and high-performance work culture, and build capability in direct and indirect reports
• Communication:
  • Outstanding written and verbal communication skills; able to present quality findings, escalate issues, and engage confidently with internal teams, field staff, and external stakeholders
  • Fluency in English and Hindi
• Problem-solving:
  • Strong analytical and problem-solving skills, with a proven ability to make data-driven decisions, identify root causes of quality failures, and drive systemic corrective and preventive action
• Growth Mindset:
  • Eager to learn from setbacks and ambiguity, and apply those insights to improve systems and team performance; comfortable operating in a dynamic, mission driven organisation

Desirable attributes

• Experience working with remote team members.
• Experience working independently.
• Experience working in an NGO or in the development sector.
• Enthusiasm about our opportunity to improve people’s lives.

Benefits

At Fortify Health, we’re building a team of passionate, driven individuals who want to create measurable public health impact. We believe that people thrive when they feel supported, trusted, and empowered to grow. Here’s what you can expect when you join our team:

• • Opportunities for career growth:Whether you’re early in your career or bringing years of experience, we offer opportunities to take on new responsibilities, build your skills, and grow into leadership roles. We support professional development through feedback, mentorship, and learning resources.
• Flexible work hours:
  • We understand that everyone works differently. Fortify Health offers flexible working hours to help you manage your time effectively and maintain a healthy work-life balance.
• Inclusive and supportive culture:
  • We foster a collaborative and respectful work environment where diverse perspectives are valued.
  • Our team is supportive and mission-driven, united by a shared commitment to improve public health through wheat fortification.
• Meaningful, impact-driven work:
  • Your work at Fortify Health will directly contribute to improving nutrition and health for millions of people. We focus on high-impact, evidence-based solutions, and every team member plays a role in driving our mission forward.
• Transparent and structured systems:
  • We strive for clarity in how we work. From performance reviews to team communications, we use structured systems to ensure that expectations are clear, feedback is regular, and growth pathways are visible.
• Learning and Development:
  • Team members have access to resources for professional development, including training, workshops, and mentorship opportunities.
  • We actively support upskilling and cross-functional learning to help team members expand their capabilities.

Compensation: INR 142,915 / month