Membership and Communications Coordinator

The Membership and Communications Coordinator is a vital member of the Randall Museum Friends team responsible for enhancing the overall experience of Randall Museum members, many of whom regularly visit the Museum or participate in classes and other events. Randall Museum members strongly identify with its mission to foster a love for nature, science, and art. They enjoy and appreciate the value of high quality, hands-on learning and creating, appreciate and are committed to sustaining the Randall’s free admission and overall affordability, and value that the Randall is approachable – feels open, inviting, and easy to engage with—regardless of background or experience.

Reporting to the Executive Director and collaborating with the Director of Finance, Rentals Coordinator, Visitor Services team and program staff of the Museum, the Membership and Communications Coordinator will focus on improving the satisfaction and engagement of current members and on promoting membership to museum visitors, class takers, and event participants. The Membership Coordinator will play the lead role in increasing member retention, acquisition, and participation and play the key role in increasing membership by 33% over the next 2-3 years.

The Membership and Communications Coordinator will also assist the Executive Director in advancing communications, in particular to the member community and to funders.

Key Responsibilities:

• Execute a regular schedule of renewal campaigns – through emails, MailChimp and phone call reminders, partnering with the Executive Director in updating content of emails
• Develop ideas for and execute new member campaigns targeted to adult classtakers, family event participants, rental clients, parents
• Develop ideas for and execute visible promotion of membership in museum spaces
• Be an active, visible membership recruiter at the museum, especially on Saturdays and at family events. Visit adult classes and coordinate with museum staff on other prospective members (e.g,, field trip parents.)
• Plan and execute 6-10 Member events annually, e.g., special and unique outings and in-person “maker” opportunities led by Museum staff and community partners. Promote events to members. Coordinate preparation and refreshments. Set up events, oversee check in, attendance tracking and other event support.
• Respond to member inquiries and provide excellent customer service
• Write and produce a monthly MailChimp newsletter promoting activities at the Museum. Produce special updates as needed
• Execute regular social media posts about events
• In partnership with Executive Director, Museum director and museum staff create content, secure photos and produce new quarterly Director’s newsletter
• Coordinate the production of a digital Annual Report
• Serve as point of contact for website consultant, coordinate communication and approval of website updates
• Accurately process memberships, donations and matching gifts in Salesforce
• Ensure timely production and mailing of membership letters and donor acknowledgements, including customization and personalization where needed.
• Perform any other duties reasonably related to the functions described above.

Knowledge, Skills and Ability

• Demonstrates attention to detail, accuracy and thoroughness
• Possesses excellent written and verbal communication skills
• Is an excellent communicator, enthusiastic about “interacting with the public;” strong relationship-building skills; willingness to solicit membership support
• Possesses database experience; knowledge of Salesforce and Activenet strongly preferred
• Has technical proficiency with Mailchimp, Adobe Acrobat, Canva, Microsoft Office, Google Suite, LinkedIn, Instagram
• Possesses the ability to work independently as well as to serve as a collaborative member of our small Randall Museum Friends and Randall Museum professional team.
• Able to work in person at the Randall Museum in San Francisco

Requirements

• BA or equivalent
• At least two years experience in museums, a non-profit or in customer service. Experience in nature, science and art exploration a plus.
• Available to work on evenings and weekends several times each month.

How to apply: Send resume and cover letter to careers@randallmuseum.org. Applications accepted through September 2, 2025.

In order to comply with employment laws, all employees must be able to submit an I-9 form with documentation during new hire onboarding. Additionally, all employees working at SF Rec and Park facilities are required to undergo a background check during new hire onboarding.

Organization

The non-profit Randall Museum Friends (www.randallmuseum.org) supports the growth and programming of the Randall Museum, a science, arts and nature museum and hands-on learning center in San Francisco. Through its exhibits, classes, special events and unique setting within a 16-acre park overlooking San Francisco Bay, the Randall Museum has been fostering curiosity and a life-long love of learning for city residents and visitors from around the world for more than 85 years. The Randall Museum offers free admission; programs are affordable and accessible to everyone across the city.

The nonprofit Randall Museum Friends operates within a public-private partnership with the San Francisco Recreation & Parks Department. The Friends builds and sustains a 600+ membership community, secures philanthropic funds for the Museum’s many programs and exhibits, and provides day-to-day operational support for the Museum’s classes, summer camps, and community outreach partnerships.