Volunteer Engagement Specialist

Job Title: Volunteer Engagement Specialist

Reports to: Director of Volunteer Involvement and Digital Media

Status: Full-Time / Exempt

Hours: 40 hours/week, Monday–Friday from 10/11am-6/7pm (Tuesday-Saturday negotiable)

Compensation: $25-27 per hour

Location: Little Bit Therapeutic Riding Center

Overview

The Volunteer Engagement Specialist develops and sustains a strong pipeline of individual and corporate volunteers to support the Little Bit mission. This position leads recruitment, onboarding, training, and recognition efforts that promote meaningful engagement and long-term retention. Guided by a commitment to accessibility, equity, and PATH Intl. safety standards, the Specialist ensures that every volunteer experience is positive, mission-aligned, and contributes to program success.

Key Responsibilities

Volunteer Recruitment & Outreach

• Plan and execute outreach to schools, corporations, and community partners, representing Little Bit at engagement events, volunteer fairs, and other opportunities.
• Design inclusive messaging and accessible pathways for diverse volunteers.
• Lead volunteer recruitment and support for major events including the annual auction, horse shows, golf tournament, and community parades. Act as the primary liaison between development/program staff and volunteers for event coverage.

Onboarding & Training

• • Facilitate volunteer orientations; coordinate Paddock and Leader Trainings with program staff to ensure alignment with program needs.
  • Publish and maintain a predictable training calendar, coordinating pre-work, reminders, follow-up, and record-keeping in Salesforce.
• Ensure clear role instructions, emphasize safety, and foster equitable learning environments.

Volunteer Engagement & Retention

• Coordinate recognition initiatives, including events, milestones, volunteer spotlights, and storytelling.
• Conduct regular check-ins with volunteers to troubleshoot barriers and coach into advanced roles.
• Gather feedback (pulse surveys, exit interviews) and close the loop with improvements.
• Serve as the primary point of contact for volunteers during evening hours.

Communication & Administration

• • Produce timely volunteer communications (newsletters, updates, social posts).
• Collaborate with team members to ensure smooth volunteer coverage.
• Cross-train to cover core duties during absences or exceptionally busy periods.
• Maintain confidentiality in compliance with HIPAA and Little Bit policies.

Qualifications

• • Bachelor’s degree or equivalent experience in nonprofit management, education, community engagement, or related field.
• 2+ years’ experience in volunteer management, community programs, or training/facilitation.
• Excellent relationship-building, group facilitation, and communication skills (written, verbal, presentation).
• Demonstrated commitment to equity, inclusion, and accessibility; experience adapting materials and delivery.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • The work environment involves exposure to outdoor elements and occurs around horses. The role requires minor physical exertion, including standing and walking on uneven ground.
  • Proficiency with technology, including MS Office and Salesforce.
  • U.S. citizen or valid resident/work permit.
• Occasional evenings/weekends for events, trainings, and recognition activities.
• Valid driver’s license for local partner/outreach travel.
• Background check required; CPR/First Aid preferred (or willingness to obtain).

Nice to have: PATH Intl. familiarity; experience in adaptive/therapeutic, equine, or recreation settings; bilingual skills.

Benefits

This full-time position offers full benefits, including 12 paid holidays, Paid-Time-Off and medical/dental insurance in accord with established policies.

Commitment to Diversity

Little Bit Therapeutic Riding Center is committed to creating a diverse, equitable, and inclusive environment for all participants, staff, volunteers, and stakeholders. We strive to ensure that everyone is respected and valued regardless of their race, gender, age, sexual orientation, religious beliefs, abilities, disabilities, socio-economic status, education, nationality, marital status, or any other factor. We actively promote a culture of equity and justice in our work, and we strive to create an environment where everyone can thrive.