Salesforce Program Manager

Salesforce Program Manager

International Brotherhood of Teamsters Headquarters

Data and Contracts Department

Based in Washington, DC (In-Person, Full-Time)

The International Brotherhood of Teamsters (IBT) is seeking a Salesforce Program Manager to work in the union’s Data and Contracts Department.

The International Brotherhood of Teamsters union is the largest and most diverse union in the country with over 3 million members. For more than a century, the Teamsters union has been standing up for working people. Beyond freight drivers and warehouse workers, the Teamsters represent workers in virtually every occupation imaginable – from airline pilots to zookeepers, and nearly everything in between.

The Data and Contracts Department offers technology solutions to help Teamster local unions use digital resources more efficiently and effectively. Created as part of the Teamsters’ commitment to increasing union membership and securing strong contracts, the Data and Contracts Department serves local affiliates and Teamsters trade divisions/conferences as a key clearinghouse for statistical and contracts information. The department also develops, deploys, and maintains a Salesforce platform that tracks data and empowers stakeholders in a range of activities across the union.

Position Description

The Salesforce Program Manager leads the administration, development, and deployment of the IBT's Salesforce platform. This position supports Salesforce platforms used by Teamster local unions – and also contributes to other Salesforce-related projects – to meet the evolving data needs across the Teamsters.

This position’s day-to-day work will likely include some combination of the activities below:

• Administers complex Salesforce configurations, including user and profile management, reporting and dashboards, flow creation, object and field creation, external integrations, and webforms.
• Understands fully how the data in Salesforce connects to the needs of organizational stakeholders and the processes that support their work, especially regarding targeted outreach and engagement with key external audiences.
• Manages complex permission sets and sharing models for a wide range of user types.
• Supports the creation of technical documentation for Salesforce configurations and related integrations.
• Maintains data quality protocols and identifies issues with external data prior to importing that data into the system.
• Oversees release cycles, prioritizes feature requests, and integrates third-party tools by collaborating with external vendors.
• Provides technical expertise and input on the strategic direction to meet the Teamsters’ organizational data needs.
• Creates and organizes documentation for system configurations and integrations.
• Imports, cleans, and exports data using various file formats including Microsoft Excel and delimited text files, and communicates protocols for importing/exporting.

The successful candidate is a curious, analytical thinker with technical expertise and a strong understanding of (and empathy for) Salesforce users. This candidate will play a key role in ensuring that Salesforce tools and data systems align with organizational goals and effectively support digital services requirements at the Teamsters.

The position is based in Washington, DC. Candidates must be available to work in-person full-time at our DC headquarters.

Experience and Qualifications

Successful applicants will have the experience and qualifications listed below:

• Bachelor’s Degree or equivalent experience.
• At least five years of professional experience, including at least three years as a Salesforce Administrator required.
• Excellent written and verbal communication skills particularly in identifying and documenting strategy-based requirements and communicating complex technical and data system concepts to non-technical stakeholders.
• Demonstrated experience with Salesforce Lightning, screen flows, reports, dashboards, external integrations, and webform tools.
• Demonstrated strong analytic skills including the ability to foresee, analyze, and mitigate risks using risk management plans and an ability to look beyond standard solutions.
• Demonstrated strong organizational and management skills.
• Demonstrated advanced proficiency in Microsoft Office applications (i.e., Microsoft Word, Excel, PowerPoint, and Outlook) and Adobe Acrobat.
• Ability to type 55 words per minute.
• Demonstrated attention to detail while working in a fast-paced, modern office environment.
• Knowledge of labor union operations and data structures preferred.
• Experience working in a national organization preferred.
• Project management experience preferred.

Required and preferred certifications are below:

• Salesforce Administrator certification required.
• Salesforce Advanced Administrator or Platform App Builder certifications preferred.

Note: Selected candidates will be required to sit for online skills testing in Microsoft Excel. The interview process will also require completion of a Salesforce technical exercise.

The IBT is an Equal Opportunity Employer and strongly encourages women, people of color, LGBTQ individuals, and candidates with diverse backgrounds and life experiences to apply.