Multicultural Community-Based Navigator/African American Services Coordinator – Part-time

The Multicultural Community-Based Navigator directly assists clients with cancer in different settings, including public hospitals/health centers, community clinics, other community-based agencies, and in the home. In addition, the Multicultural Community-Based Navigator conducts new client intakes and makes referrals to appropriate WCRC programs and services. This position will work primarily with African American clients, working in close collaboration with the Community Engagement Director/Support Group Facilitator, and other program/administrative staff. This is a part-time, non-exempt position, with some evening and weekends required, and this position reports to the Program Director.

Essential Duties and Responsibilities Include:

Navigation

• • Conduct client intakes and assessments for navigation services; make intra and inter-organizational program referrals as appropriate; accompaniment to appointments, provide transportation, and assist clients in developing questions for medical teams and other care providers
  • Assist clients in understanding their diagnosis, test results, and treatment options
  • Facilitate multiple care aspects (case coordination, information sharing, one-on-one support, follow-up)
  • Help clients make informed decisions by acting as their advocate regarding treatment options and medical compliance
  • Provide direct assessment, personal emotional support and referral to cancer education, financial assistance, survivorship, and other programs
  • Maintain up-to-date understanding of cancer care (symptoms, treatment, wellness supporting techniques)
  • Meet with community stakeholders to communicate the benefits of WCRC navigation services on the lives of their clients
  • Provide patients with information to community resources to assist with needs
  • Conduct outreach to establish and maintain positive working relationships with medical personnel and community agencies
  • Facilitate client utilization of Season of Sharing program
  • Provide support and services such that they are in line with WCRC’s commitment to cultural humility and the organization’s core values (community, compassion, and change)
  • Other duties as assigned by the Program Director

Community Building

• • Collaborate with WCRC Outreach Coordinator in developing community presentations promoting WCRC services for African American community members and audiences.
  • In coordination with the Community Engagement Director/Support Group Facilitator, identify health needs of the African American population through client support and networks to assist in developing wellness classes for the African American community.

Evaluation and Data Management

• • Maintain accurate program data for ongoing program analysis/reference, evaluation, and development

Timely submittal of program data including intake, group attendance, and hours

Qualifications and Experience:

• • BA/BS and/or 3-5 years patient navigation, case management, or equivalent experience in a community setting
  • Proficient in Microsoft Office Suite, comfortable with client-specific data entry
  • Experience dealing with chronic illness, grief, death and dying
  • Skilled at working with individuals that have life challenges that come with being under-resourced
  • Understanding of cancer and/or women’s health issues
  • Must be self-motivated, energetic, and committed
  • Must be comfortable communicating by phone, email, and text
  • Ability to work independently as well as in a team setting
  • Ability to work flexible hours
  • Demonstrates sensitivity and comfort working in a culturally diverse environment
  • Ability to communicate effectively with staff, volunteers, clients and outside agencies
  • Must have excellent verbal and written communication skills