Assistant Director, Home Companion Program

Position Summary

The Assistant Director of the Home Companion Program supports the leadership, quality, and growth of the Home Companion Training and Referral Service. This role is designed as a leadership development and succession-track position, working closely with the Home Companion Director to ensure continuity, high-quality client experiences, and long-term program sustainability.

The Assistant Director will gradually assume responsibility for key programmatic functions, including client intake assessments, ongoing client engagement, companion/aide training, and the development of new marketing and enrollment strategies to expand program participation.

This role does not provide clinical services or case management, but plays a critical role in ensuring that companion services are delivered with consistency, professionalism, and responsiveness to client needs.

Primary Responsibilities

• Client Intake, Engagement, and Quality Oversight
• Conduct initial client intake assessments to evaluate needs, preferences, and appropriateness for Home Companion services.
• Lead client check-ins to assess satisfaction, evolving needs, and companion fit.
• Identify service risks, emerging needs, or opportunities for service enhancement and communicate them to the Home Companion Director.
• Partner with the Director on complex situations, service changes, and escalations.
• Support client retention by ensuring consistent, high-quality service experiences.

Companion/Aide Training and Workforce Development

• Take primary responsibility for planning and facilitating the Home Companion training class, including orientation to program expectations, professionalism, boundaries, and service standards.
• Support ongoing in-service trainings and professional development opportunities for companions/aides.
• Participate in companion feedback and performance support processes, in coordination with the Director.
• Maintain strong working relationships with companions to support engagement, retention, and workforce stability.

Program Growth, Marketing, and Enrollment

• Design and implement new marketing, outreach, and referral strategies to increase program enrollment.
• Develop relationships with community partners and referral sources that support program growth.
• Collaborate with agency development, communications, and community engagement staff on program-specific messaging and materials.
• Track and analyze inquiry and enrollment trends to inform outreach and growth strategies.
• Represent the Home Companion Program in select community outreach efforts, in coordination with the Director.

Program Leadership and Operational Collaboration

• Work closely with the Home Companion Director to learn all aspects of program operations, policies, and referral protocols.
• Support management of scheduling, companion availability, and coverage planning.
• Collaborate as needed on billing, invoicing, and financial processing.
• Participate in staff meetings, trainings, and agency-wide initiatives as assigned.
• Contribute to program evaluation, planning, and continuous improvement efforts.
• Over time, assume increasing leadership responsibility to support a smooth future transition in program leadership.

Qualifications

Required

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Strong interpersonal, communication, and listening skills.
• Experience working with older adults, caregivers, or service-based programs.
• Ability to exercise sound judgment, discretion, and professionalism in sensitive situations.
• Strong organizational skills and ability to manage multiple priorities.
• Comfort working in a relationship-based, client-centered service environment.
• Commitment to dignity, respect, and high-quality care for older adults.

Preferred

• Experience in elder services, home care, social services, or a related field.
• Experience with training, facilitation, or workforce development.
• Experience with outreach, marketing, enrollment growth, or community partnerships.
• Familiarity with referral, scheduling, or care coordination systems.
• Graduate degree a plus, but all encouraged to apply.

Additional Information

• This role is intended to grow in scope over time, with responsibilities expanding as the Assistant Director gains experience and program knowledge.
• Reports directly to the Director, Home Companion Program.
• Occasional evening or after-hours availability may be required as part of future leadership responsibilities.
• Compensation ($65,000 - $85,000+) will be commensurate with experience and scope of responsibility.

Competitive benefits package including PTO, Employer 403b contributions, and subsidized health insurance plans.