Email and Web Administrator

At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.

Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability.

Job Summary:

The Email and Web Administrator is responsible for creating and maintaining an engaging web and mobile presence that supports United Way of King County’s marketing, communication, fundraising, and racial equity goals. The position is one of two roles that lead across departments ensuring that our message is consistent and reflects United Way’s marketing and communications strategies. The position creates and executes email campaigns to deliver our message effectively while safeguarding the health of our domain. The position supports the organization’s website as well as overseeing other hosted websites that serve targeted audiences. The Email and Web Administrator is responsible for supporting online fundraising and giving campaigns. The role serves as the liaison to external vendors to ensure an up-to-date design as well as day-to-day operations including updating content. The position contributes passionately to United Way’s mission to bring the community together to work toward racial justice.

Compensation:

• The pay range for this job is $84,818-89,282.
• Medical, dental, vision and life insurance
• 32 days of PTO (including holidays)
• 403(b) retirement savings plan
• Subsidized Transit Pass (Orca Card)

Essential Duties:

• Works in close collaboration with the same position on the marketing team.
• Recommends and implements new approaches that enhance the online user experience, highlighting United Way’s mission and encouraging engagement with the organization’s programs.
• Responsible for creating, designing, and coding email campaigns, optimizing for deliverability and engagement.
• Manages subscription lists, monitors and maintains domain reputation and deliverability, segments audiences, analyzes campaign performance, and ensures responsive design across devices.
• Leads email senders across teams to align emails with broader marketing strategies.
• Designs, implements, and manages online giving campaigns using platforms such as Mission CRM, to set up donation, peer-to-peer fundraising campaigns, and workplace giving fundraising campaigns and track campaign performance.
• Manages and optimizes the implementation of Google Analytics for websites and email campaigns to ensure accurate data collection, compliance with postmaster spam monitoring, insightful reporting, and actionable insights.
• Works proactively to determine website user-needs and suggests innovative solutions.
• Performs ongoing maintenance of WordPress website.
• Interfaces with external customers and vendors regarding website and email needs; works to develop new features based on client needs.
• Performs other related duties as assigned.

Job Scope:

The position encounters frequent new and varied work situations. The work involves a high degree of complexity based on the responsibility for managing the development of new web applications and the responsibility for an increasingly complex and interactive website. The position determines own practices and procedures and contributes to the development of new concepts. The position operates with minimal supervision. Decisions are sometimes made by group process format and sometimes on an independent basis. The supervisor reviews work decisions on a general basis. Decisions are made within general organizational policy constraints.

Supervisory Responsibility:

Job is not supervisory in nature. The position may occasionally be called on to supervise temporary staff.

Knowledge, Skills, and Abilities:

• Demonstrated clear understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.
• Lived experience and/or demonstrated professional skills working within a diverse work environment.
• Demonstrated expertise and experience of email deliverability, authentication, and domain reputation.
• Demonstrated intermediate proficiency with WordPress/PHP, HTML, CSS, JavaScript, jQuery, ClickDimensions, and CRM Dynamics.
• Proven knowledge of email deliverability, marketing and best practices for email templates.
• Demonstrated knowledge of digital marketing and design, user experience and web accessibility best practices.
• Proven basic proficiency with Adobe Photoshop and Illustrator.
• Demonstrated intermediate to advance Microsoft Office Suite skills.
• Proven understanding of brand management and digital style guides.
• Excellent writing and verbal skills.
• Proven ability to multi-task and thrive in a fast-paced team environment.
• Strong organizational skills and attention to detail.
• Proven team player and collaborator.
• Demonstrated creativity, innovation, and good judgement.
• Intermediate proficiency in Microsoft Office and knowledge of Photoshop or other platforms used to create basic graphic content.

Education and/or Experience:

Bachelor’s degree, or equivalent experience, specializing in computer science, information systems, business administration, or a related discipline. Must have at least three years’ experience in web-based product development. Email deliverability and CRM experience a necessity. Experience with ClickDimensions highly desirable.

Job Conditions:

Position works under frequent time requirements/constraints and performs extensive close work using a computer. United Way King County operates a hybrid workplace with all employees able to work a combination of remote, on-site, and off-site

Additional Information:

United Way of King County is an exceptional workplace that can provide you with:

• Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.
• Ongoing collaboration with diverse staff and other constituents
• A desirable culture of high-performance expectations and accountability
• Exciting and challenging work
• Opportunities to help solve the community's toughest problems.
• Competitive pay that is commensurate with demonstrated successful performance and experience.
• Many other benefits that we are happy to discuss with you.

Application Procedures:

Please click here to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application.

• **Applicants MUST apply at the United Way of King County Career Center to be considered for this position. Click here to access the Career Center to apply.***