Program Operations Manager

ABOUT ROCKWOOD

Rockwood supports leaders to transform themselves, their communities, and the world towards equity, liberation, and sustainability for all. We do this by providing powerful and effective training to individual leaders and cohorts, thereby strengthening the organizations and movements they represent. Since 2000, we have trained 11,000 alum—of which 68% are people of color, 78% are women or non-binary, and 32% LGBTQ-identified. For more about our evolution and impact, please visit this link.

Our commitment to values influences every aspect of our organization—what we do and how we do it. Rockwood’s core values include:

• Trust and integrity
• Love, laughter, and holding each other in community
• Transformation
• Healing, sustainability, and self-care
• Equity

ABOUT THE ROLE

The Program Operations Manager thrives on thoughtful logistics and creative problem-solving—balancing details, deadlines, and impact with ease. You’ll manage the operational heartbeat of Rockwood’s programs: scheduling trainings and trainers, booking venues, determining event details, and ensuring that each program space runs smoothly and reflects Rockwood’s values.

You’ll be part of the Program Operations Team, which supports the logistics for Rockwood’s core programs. You bring structure and adaptability, delight in refining systems, and enjoy turning feedback into improved processes.

Rockwood is working to embody a Pro-Black, Pro-Indigenous, anti-white-supremacy culture as an organization. This means you bring a critical, equity-informed lens to event planning—ensuring that every training space is inclusive, accessible, and aligned with Rockwood’s values. You anticipate and address barriers so all participants feel respected and welcomed.

The salary for this full-time, remote, exempt position is $73,500. Rockwood offers a 32-hour full-time Monday - Thursday workweek with occasional work on Fridays as needed.

We care about your wellbeing, growth, and success. As such, we offer a comprehensive benefits package that includes medical, dental, vision, life, disability, and accident insurance; an HSA and an FSA; a $1,000 annual wellness stipend; and a 403(b) retirement plan with 3% employer matching. We also offer org-wide professional development opportunities (including attendance at one of our own Art of Leadership programs) and, separately, a $1,000 stipend/year for professional development.

This position requires that candidates live in the U.S. and have U.S. work authorization. Annual travel for a team retreat and some travel for site visits and scouting venues will be required. Because we work remotely, it is crucial that you have access to a place from which you can work with a reliable internet connection and no disruptions.

What You’ll Do

Program Logistics

• Identify & Book Training Venues: Secure high-quality, accessible, and budget-aligned venues for a high volume of programs. Spot and mitigate potential risks and challenges while meeting scheduling timelines. Execute accurate and thoughtful details in training spaces, lodging, meals, and all the small things that can make or break a participant’s experience.
• Negotiate & Review Venue Contracts: Review and manage contracts to ensure they align with Rockwood’s budget, accessibility standards, and values. Identify potential red flags and collaborate with Rockwood’s Finance Team as needed.
• Schedule Trainings & Trainers: Own Rockwood’s overall training schedule and assign trainers based on program needs while optimizing for flexibility and availability across the year. Ensure trainers understand their assignments and pairings with the program context provided by program staff.
• Coordinate & Communicate Across Teams: Partner with program staff, trainers, and venues to ensure everyone has the right information at the right time—sites receive participant details (e.g., dietary or access needs) at least three weeks prior, and training teams have all site info at least three months prior. Your colleagues on the Program Operations team know when and who to ship supplies to.

Process Improvements

• Feedback and Recommendations: Track and synthesize feedback from participants and program staff to improve site selection, accessibility, and logistics processes.
• Tracking Training Sites & Trainer Availability: Maintain and expand a vetted, accessible, and cost-effective list of venues across Rockwood’s geographies. Improve systems to make it easier for trainers to make their schedules known to Rockwood, and for you to make assignments based on program needs.
• Accessibility: Strengthen access to our programs by expanding the pool of venues that meet Rockwood’s inclusion, access, and budget standards.

Your Must-Haves

• Organization & Attention to Detail: You’re highly organized and detail-oriented—able to juggle multiple priorities, meet deadlines, and maintain accuracy even under pressure.
• Ownership & Resilience: You take initiative, think several steps ahead, and drive work on multiple simultaneous projects to completion. You hold a high bar even when things get hectic and turn challenges into learning opportunities.
• Adaptability & Problem Solving: You approach shifting conditions with curiosity and creativity, addressing root causes and finding workable solutions.
• Clear Communication: You provide timely, clear, and useful information to teammates and partners, helping everyone stay aligned.
• Contract Literacy: You’re comfortable reading vendor contracts, understanding common terms, and spotting potential risks or inconsistencies before signing.

The salary for this full-time, remote, exempt position is $73,500. Rockwood offers a 32-hour full-time Monday - Thursday workweek with occasional work on Fridays as needed.

We care about your wellbeing, growth, and success. As such, we offer a comprehensive benefits package that includes medical, dental, vision, life, disability, and accident insurance; an HSA and an FSA; a $1,000 annual wellness stipend; and a 403(b) retirement plan with 3% employer matching. We also offer org-wide professional development opportunities (including attendance at one of our own Art of Leadership programs) and, separately, a $1,000 stipend/year for professional development.