Manager, CRM and Data Systems

Living Beyond Breast Cancer is a national nonprofit organization whose mission is to connect people with trusted information and a community of support. By joining our team, you can make a difference in the lives of people in your community and across the country. For more information, visit LBBC.ORG.

The Manager, CRM and Data Systems will oversee and optimize LBBC’s fundraising and constituent engagement platforms. The individual will serve as the principal owner of Raiser’s Edge NXT, ensuring data integrity, driving user engagement, and leading technology enhancements. The role also includes supporting middleware integrations, managing external data flows, and ensuring consistent support of mission-critical systems through structured cross-training with internal IT staff.

LBBC is headquartered just outside Philadelphia in Bala Cynwyd, PA and is a hybrid workplace. Candidates must be based in the Greater Philadelphia region and be able to work from our office several times per month.

KEY RESPONSIBILITIES

• Serve as administrator and product owner for Raiser’s Edge NXT, including data governance.
• Lead platform upgrades, feature rollouts, and user onboarding.
• Conduct Power User meetings to promote adoption and consistency in use of tools.
• Establish and enforce best practices for database management.

Data Governance & Oversight

• Act as LBBC’s internal data steward. Maintain data integrity, access controls and audit trails.
• Ensure data policies are aligned with organizational strategy and compliance standards.
• Monitor data quality and implement procedures for ongoing hygiene.

System Integration & Middleware Support

• Manage and extend use of LBBC’s middleware tool, SmartTHING, between NXT and other systems.
• Oversee how third-party tools such as Zoom, Eventbrite, and Classy feed data into NXT.
• Support data mapping, de-duplication, error resolution, and automation improvements.

ESP & Communications System Support

• Maintain integration between Constant Contact and NXT.
• Manage contact list synchronization, bounce handling, and campaign reporting.
• Work with communications staff to streamline marketing workflows.

Cross-Training & Continuity Planning

• Cross-train with LBBC’s Systems Analyst to ensure shared knowledge and coverage of all critical systems.
• Participate in documentation of key procedures and support plans.
• Provide backup support and continuity during absences, outages, or transitions.

KEY QUALIFICATIONS

• 3+ year’s experience administering Raiser’s Edge NXT or Salesforce NPSP, including production integrations moving thousands of records per month
• Demonstrated knowledge of nonprofit fundraising practices (annual giving, events, major gifts)
• Hands-on compliance with HIPAA marketing, GDPR/CCPA, or PCI-DSS
• Advanced capabilities in Microsoft Excel
• Proven trainer with excellent communication, project management, and organizational skills
• Blackbaud certification in NXT; experience implementing SmartTHING or other middleware tools
• Power BI or Tableau dashboard development
• Familiarity with Constant Contact, Zoom, Eventbrite, and Classy integrations
• Prior supervision of staff or vendors
  • Passion for health-related matters, patient advocacy, and/or oncology, a plus.