Senior Manager of District Success

Who we are

The News Literacy Project, founded in 2008, is a nonpartisan, nonprofit organization building a national movement to ensure that all students are guaranteed to be skilled in news literacy before high school graduation, giving them the knowledge and ability to participate in civic society as well-informed, critical thinkers. NLP is the country’s leading provider of news literacy education and works with districts and educators in all 50 states, primarily through our signature e-learning platform, Checkology®, and weekly educator newsletter, The Sift®. To read more about the organization and our plans, visit our website.

Where you fit in

The News Literacy Project empowers educators to teach middle and high school students how to sort fact from fiction in the digital age. We are at an exciting inflection point for our work, and we are making critical investments to scale our impact. Part of our growth strategy is a new partnership with Clever to allow for easier district adoption through data sharing and class rostering. To that end, we are seeking a Senior Manager of District Success who can play a pivotal role in ensuring K-12 public school districts can effectively access and use our digital resources.

This is our first hire for our District Success team. We are building this team to provide exceptional relationship management and customer engagement while learning more about our district partner requirements and hurdles for implementing Checkology. This position will work with districts that have connected to Checkology through Clever and are at various stages of implementation. This position will also codify repeatable processes and leverage pathways for expansion.

This position reports to the Chief Operating Officer and collaborates closely with the Director of Data and the Product, Marketing and Research & Design teams.

About the position

You will serve as the primary point of contact for district technology teams, instructional leaders, and learning management system integrators—especially Clever—guiding them through onboarding, integration, troubleshooting, and ongoing engagement.

This role sits at the intersection of customer success, integration and instructional support. By collaborating and coordinating with teams across NLP, you will ensure seamless implementation of our platform, foster strong customer relationships, and help districts maximize impact for educators and students by developing deep understanding of our district customer and their needs. If you enjoy helping schools succeed with technology and thrive in a mission-driven environment, this role is for you.

Specifically, in this job, you will:

District Success & Engagement

• Lead district discovery for readiness and fit and serve as the main point of contact for districts engaging with Checkology through Clever, with a focus on converting districts connected on Clever to active Checkology users.
• Onboard districts in Clever and ensure smooth implementation of our tools and resources.
• Provide ongoing training, guidance, and support to district contacts, school leaders, and educators.
• Monitor district usage, identify patterns and needs, and proactively recommend solutions or interventions.
• Lead collaboration across internal teams and functions (content, engineering/tech, product, compliance and marketing) to ensure partners have timely resources and updates.

Technical Integration & LMS Support (Clever)

• Serve as an internal expert on Clever workflows, permissions, sync processes, and data health.
• Support districts in aligning their SIS, LMS, and identity systems with Checkology.
• Diagnose and resolve technical issues in partnership with engineering and product teams.
• Maintain clear documentation for internal and external stakeholders.

Data & Reporting

• Track key metrics for district health and usage; provide regular reports to key stakeholders.
• Use data to identify opportunities to increase district engagement and Checkology usage.
• Capture partner feedback and translate insights into product and process improvements.

Cross-Team Collaboration

• Work closely with internal teams on district requirements.
• Coordinate with Product and Engineering to escalate bugs and contribute to roadmap discussions.
• Support Communications and Content Design teams in developing partner-facing materials, guides, and webinars.

This full-time position is virtual. Highly qualified candidates who live in, and are authorized to work in, the United States are encouraged to apply.

About you

This position will directly impact many thousands of educators and hundreds of thousands of students in schools across the country and plays a pivotal role in shaping and achieving our organizational strategy. As the Senior Manager of District Success, you’re a natural relationship builder who can connect with educators, technical teams and administrators alike. You love solving problems and are energized helping others succeed. You’re detail-oriented and organized with a knack for making complex processes feel simple. You thrive in collaborative, mission-driven organizations and enjoy driving cross-functional teamwork. You like to standardize processes for efficiency and scalability. You believe deeply in the power of education and equitable access to high-quality learning tools.

The successful candidate will have all or most of the following:

• Passion for news literacy education, equity, accessibility and supporting educators and students.
• 5+ years of experience in EdTech, customer success or technical implementation.
• Hands-on experience with Clever, ClassLink, or other LMS/SIS integrators.
• Strong technical aptitude with the ability to diagnose and explain basic technical issues.
• Experience working with public school districts, particularly district-level administrators or IT teams.
• Working knowledge of district requirements and ability to navigate requirements to find solutions for implementation.
• Excellent communication and project management skills; PMP certification preferred but not required.
• Comfort with data analysis, dashboards and usage reporting tools.
• Ability to manage multiple projects, deadlines and relationships with speed and efficiency.

Our Hiring Process

Candidates selected to participate will be asked to complete a skills assessment (1-2 hours) and up to three rounds of virtual interviews (2-3 hours total). Interviews are conducted one-on-one and in group settings.

Finalists will be asked to provide references and complete a background check.

The News Literacy Project welcomes applicants from diverse backgrounds. We offer equal opportunity in employment for all qualified persons and prohibit discrimination in employment on the basis of race, color, religion, creed, sex (including sexual orientation and gender identity), national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service or other protected status.

We deeply value diversity in the workplace and strongly believe that a diverse team enriches our organization and strengthens our ability to realize our mission (read/print NLP’s Organizational Values [PDF] and Commitment to Diversity, Equity and Inclusion [PDF]).

NLP also offers outstanding benefits, including a potential annual bonus of up to 10% for exceptional performance, health and dental insurance, a 401(k)-plan match, remote work environment and more. For an overview of our generous benefits package, check out our HR benefits summary.