Director, Financial Support Services

Salary Range:$121,064.00 To $127,436.00 Annually

At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.

Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability.

Job Summary:

The Director, Financial Support Services is responsible for continuous improvement and efficient execution of workflows that support gift processing and/or other functions, as assigned. The Director evaluates, executes and owns end-to-end processes, identifies opportunities to streamline, and ensures integration of team activities with those of key stakeholder teams across the organization. The Director champions standardized documentation, fosters cross-functional collaboration, and coaches teams in delivery of timely, accurate results that also enhance internal and external customer satisfaction.

This position will remain open until filled; however, priority consideration will be given to applications submitted within the first two weeks. We encourage interested candidates to apply early.

Compensation:

• The pay range for this job is $121,064 - $127,436/annually.
• Medical, dental, vision and life insurance
• 32 days of PTO (including holidays)
• 403(b) retirement savings plan
• Subsidized Transit Pass (Orca Card)

Essential Duties:

• Oversee the day-to-day operations of the gift processing team, including receiving, recording, and receipting gifts in line with best practices and professional standards.
• Ensure timely and accurate entry of gifts into the CRM/AR subledger (Mission CRM).
• Maintain and enforce policies and procedures for gift acceptance, processing, reconciliation, and documentation.
• Analyze existing processes, identify bottlenecks, and implement lean, standardized procedures, owning team outcomes end to end.
• Lead documentation efforts for all key workflows; maintain a single source of truth for team processes.
• Serve as a change champion: communicate team objectives, manage stakeholder expectations, and drive user adoption.
• Cultivate a culture of collaboration and mutual accountability among a team of processing specialists, including designing and implementing a cross-training program incorporating periodic ‘show-and-tell’ meetings.
• Monitor team morale and engagement; address performance and coaching needs promptly while fostering a climate of psychological safety.
• Plan and execute process-improvement projects, working cross-functionally with IT, Engagement Operations, and Finance/Accounting team and other key partners, as assigned.
• Define process scope, milestones, and success metrics; drive, track and report out on progress.
• Act as a primary liaison to the Engagement team: understand fundraising and marketing requirements, resolve escalations, and deliver timely reporting and operational support.
• Implement and enforce controls to ensure accuracy of the Mission CRM AR subledger, related account reconciliations, and month-end close activities.
• Conduct periodic audits, gap analyses, and root-cause investigations; remediate issues with corrective action plans.
• Partner with the COO on strategic initiatives, risk mitigation, and periodic status updates.

Knowledge, Skills, and Abilities:

• Proven ability to lead teams through system implementations and process transformations while articulating a clear vision for process excellence.
• Demonstrates curiosity and openness to feedback.
• Strong coaching and mentoring skills; balances direct feedback with empathy; adept at building trust and empowering staff.
• Excellent verbal and written communication; capable of translating technical concepts for non-technical stakeholders.
• Strong interpersonal skills; excels at building relationships with cross-functional teams and senior leadership.
• Sharp attention to detail paired with the ability to see the “big picture” for strategic improvements.
• Data-driven mindset: leverages metrics and KPIs (cycle time, work-in-process metrics) to guide decision-making and measure success.
• Bias for action: decisive, resourceful, and comfortable with ambiguity.
• High integrity and commitment to maintaining robust internal controls.
• Adaptable, resilient, and committed to continuous learning.
• Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.
• Lived experience and/or demonstrated professional skills working within a diverse work environment.

Education and/or Experience:

• 5+ years of progressive experience working in a CRM‑based AR subledger or ERP subledger module (e.g., AR, AP, Payroll, Purchasing); strong understanding of charitable giving a plus.
• 3+ years of hands‑on experience leading or supervising a processing team or comparable group in a shared‑services, finance, or operations environment.
• 2+ years driving process‑improvement or automation projects (Lean, Six Sigma, Kaizen, RPA, etc.), including designing workflows and documenting standard operating procedures.
• Demonstrated track record (at least 1–2 years) collaborating directly with sales/fundraising and accounting/stakeholder teams to integrate workflows, resolve escalations, and deliver customer‑centric service.
• Demonstrates proficiency in core accounting concepts, including AR subledger fundamentals, journal entries, and reconciliations.
• Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.
• Demonstrated competence with office technology, the Internet, CRM systems, and solid skills with MS Excel and the Microsoft Office suite.

Additional Information:

United Way of King County is an exceptional workplace that can provide you with:

• Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.
• Ongoing collaboration with diverse staff and other constituents
• A desirable culture of high-performance expectations and accountability
• Exciting and challenging work
• Opportunities to help solve the community's toughest problems.
• Competitive pay that is commensurate with demonstrated successful performance and experience.
• Many other benefits that we are happy to discuss with you.

Application Procedures:

Please click here to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application.

• **Applicants MUST apply at the United Way of King County Career Center to be considered for this position. Click

here to access the Career Center to apply.***