Development Database & Donor Relations Coordinator

Mercado Global

Development Database & Donor Relations Coordinator

About Mercado Global

Mercado Global is a nonprofit organization that connects sustainable and ethical fashion with the financial independence of rural women artisan entrepreneurs. Through partnerships with brands including Levi Strauss, Stitch Fix, Stuart Weitzman, Nordstrom, and Bloomingdale’s, we help Indigenous women artisans in Latin America earn critical income, keep their children in school, and take on leadership roles in their communities. Since our founding, we have generated nearly $10 million in sales for artisan partners and supported more than 2,000 women entrepreneurs.

Why We Are Hiring

Our donor community is growing — and so is the complexity and importance of the relationships we steward.

This role exists to make sure no relationship slips through the cracks. You will work closely with our Senior Development Manager to track engagements, manage our CRM, and ensure that every donor interaction — from an initial outreach to a multi-year giving relationship — is handled with care and precision. As you grow into the role, you will begin building your own relationships within our donor network, developing a deep understanding of what motivates our supporters and how we can best serve them.

This is a role for someone who thrives in a high-context environment, has strong self-initiative, and finds genuine satisfaction in making a complex operation run seamlessly behind the scenes.

Position Overview

The Development Database & Donor Relations Coordinator is a critical right-hand position to our Senior Development Manager. You will own our Salesforce database, support donor communications and outreach, and help ensure our fundraising operations are efficient, accurate, and mission-aligned.

Location: Remote — Guatemala or Mexico preferred, but open to other locations in Latin America.

Type: Full-Time

Who You Are

You are exceptionally reliable, impact-focused, and energized by working in fast-moving, high-stakes environments. You do not wait to be told what to do — you anticipate needs, manage up when necessary, and ensure nothing falls through the cracks. You bring strong organizational judgment, clear and confident written communication, and the ability to hold multiple high-context workstreams simultaneously without losing sight of the details that matter.

You care deeply about the mission and understand that behind every data entry, every donation acknowledgement letter, and every donor pipeline report is a real relationship — and ultimately, a real impact on the lives of women artisans across Latin America.

Key Responsibilities

Salesforce & Data Management

• Manage all donation entry across platforms including Salesforce, Paybee, and Donorbox with accuracy and timeliness
• Enter and maintain donor information, meeting debriefs, and campaign data
• Set up donor flags, campaigns, and engagement plans
• Pull pipeline reports and surface data-driven insights for the development team
• Send acknowledgement letters accurately and on time

Donor Relations & Outreach Support

• Manage relationships with a portfolio of smaller donors and all monthly donors, ensuring each feels valued and connected to the mission
• Draft and send timely, personalized acknowledgement letters and donor correspondence
• Support outreach pipelines and serve as backup on donor communications — drafting emails and debriefs as needed
• Begin building your own relationships within Mercado Global’s donor and supporter network over time

Qualifications

Required

• 2–3 years of CRM experience in a nonprofit development context (not marketing or sales) — Salesforce strongly preferred
• Strong relationship management skills — executive presence and appropriate written development communications
• Self-starter with strong initiative — you anticipate needs and take ownership without being asked
• Exceptional attention to detail and commitment to data accuracy
• Strong written communication skills — confident drafting donor-facing emails, letters, and reports
• Proven ability to independently manage multiple priorities and deadlines without hand-holding
• Passion for Mercado Global’s mission
• Fluency in English required; Spanish preferred

Preferred

• Experience in a nonprofit development or fundraising environment
• Familiarity with donor acknowledgement processes and gift processing
• Familiarity with Paybee and/or Donorbox
• Prefer Guatemala-based candidates, but open to candidates working in other parts of Latin America

What We Offer

• The opportunity to join a mission-driven team making a lasting difference in the lives of women artisans across Latin America
• A close-knit, collaborative, and high-trust work environment where your contributions are visible and valued
• Competitive nonprofit salary commensurate with experience
• Fully remote with flexibility
• Room to grow — this role has a clear path toward expanded donor relationship management, executive support, and logistics leadership

How to Apply

Please send your resume and a brief cover letter explaining your interest in this role and your relevant Salesforce or CRM experience to jobs@mercadoglobal.org. Applications will be reviewed on a rolling basis.

Mercado Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We Offer

• The opportunity to join a mission-driven team making a lasting difference in the lives of women artisans across Latin America
• A close-knit, collaborative, and high-trust work environment where your contributions are visible and valued
• Competitive nonprofit salary commensurate with experience
• Fully remote with flexibility
• Room to grow — this role has a clear path toward expanded donor relationship management and development strategy

Fluency in English required; Spanish strongly preferred