Market Community Manager

About The SF Market:

The SF Market is San Francisco's original – and only – wholesale produce market. Through the 20 independent produce merchants that occupy its space, The SF Market moves millions of pounds of fresh produce through the Bay Area to local restaurants, grocers, and other food-related businesses. It occupies 485,000 sq. ft. of food-focused warehouse and distribution space in San Francisco's Bayview Hunters Point neighborhood. As a pillar of the Bay Area's food economy and a non-profit social enterprise, it creates jobs for over 500 people and fosters efficiency, diversity, and innovation. The SF Market impacts the regional and California food system through our award-winning Food Recovery Program and wholesale produce operations. Learn more at thesfmarket.org.

Position Summary

Can you can see yourself working within a 65+ year San Francisco-based social enterprise organization and engaging directly with private produce businesses and community partners on our 25-acre campus? This position is an opportunity to play a unique role in the local Bay Area food system and support our merchants’ success. Along with your colleague, you will be responsible for managing our award-winning Food Recovery Program, as well as developing and executing workshops for our merchants. A successful Market Community Manager will have lived experience building relationships to grow and nurture a highly effective Food Recovery Program and will be enthused to provide support programs for merchants at The SF Market. This role requires a keen understanding of the unique opportunities and challenges of a nonprofit model as well as the ability to successfully engage with a wide range of stakeholders and embrace early morning hours.

Responsibilities

Program Management

Food Recovery and Outreach

• Management: Support Food Recovery Project Manager in execution of award-winning Food Recovery Program, including operating as backup support to the Project Manager.
• Partner Relationship Development: Represent the organization and engage with partners for Food Recovery, including merchants donating produce, community partners receiving food, funders who support the program, and relevant coalitions in Bayview Hunters Point and San Francisco.
• Fundraising: Apply for, comply with, and report on grants that support the financial sustainability of the Food Recovery Program to achieve 100% funding. Engage deeply with funders and approve the marketing and media approach of the Food Recovery Program.
• Community Food Donations: Manage budget and purchasing produce from merchants at The SF Market for 4-5 community events in the Bayview Hunters Point neighborhood annually.
• Food Recovery Center: Support the design and fundraising for the new Food Recovery and Waste Management Center, aimed at centralizing operations for the exciting next chapter in Food Recovery.
• Community Partner Survey: Administer the Annual Survey to gather information and feedback from our community partners about their needs and satisfaction with their participation in our Food Recovery Program so that we may better serve their needs.
• Special Projects: Other projects that come up within a small organization.

Market Access & Merchant Support

• Tours: Lead morning tours of The SF Market for key stakeholders, particularly prospective buyers who may be new to The SF Market, local farmers who may sell to Merchants at The SF Market, and funders of this work.
• Merchant Survey: Administer the Annual Survey to gather feedback from merchant owners and managers about communications, services, business optimism, and other topics as appropriate. Examine data and present results to Staff, Board, Committees and Merchants. Work with the General Manager and SF Market staff to implement recommendations.
• Merchant Programming: Support the design, development and implementation of programming such as workshops, training, community building events to support the success of Merchant businesses at The SF Market.

Operational Development

• Program Committee: Provide administrative and strategic support to the Strategy and Program Committees. Leverage committee members’ collective experience and perspectives to oversee programmatic work and other strategic market initiatives and decisions, respectively.
• Budgeting: Development and maintenance of assigned budget.
• Special Projects: Other internal projects as needed to support organizational goals.

Skills

• Exceptional ability to manage, collaborate with and motivate a wide diversity of people and relationships (as a manager, collaborator, and in “managing up”)
• Experience managing food programs and demonstrated engagement with regional food systems
• Strong and demonstrated organizational and project management skills, including ability to juggle multiple and competing priorities
• Strong written and verbal communication skills, comfort working in ambiguity
• Ability to develop and deliver budgets, and presentations to multiple types of audiences
• Experience engaging in fund development activities, including cultivating and managing funder relationships; writing grant proposals; producing grant reports
• Experience with and desire to build new things; a self-starter attitude
• Strong proficiency with Microsoft software and other technology platforms
• Enthusiasm for early mornings

Must also be able to:

• Work early morning hours
• Walk 2-3 miles
• Lift and move boxes and bags of product up to 50 lbs. by hand and with hand truck
• Work in a loud, fast paced, physical environment around forklifts, trucks, refrigerated and warehouse spaces

Qualifications

• Minimum 5 years of food systems management experience, ideally in a food-related social enterprise, non- profit or mission-driven business environment
• Minimum 3 years of people and program management experience
• Fluency in English. Fluency in Cantonese or Spanish is a plus

The SF Market team operates in a hybrid work environment. The Market Community Manager is expected to be in the office a minimum of three days per week, with potential for remote work the other two days.

Compensation + Benefits:

The salary range for this position is $80,000-$100,000 depending on experience. Comprehensive and competitive benefits package, including full health benefits, retirement plan, and three weeks’ vacation in year one of employment.

To apply, submit a cover letter and resume to HR@thesfmarket.org.

The SF Market is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We participate in E-Verify. E-Verify is a web-based system that allows us to verify the employment eligibility of our new hires. To participate in E-Verify, we are required to provide information from each new employee's Form I-9 to the Social Security Administration and, if necessary, the Department of Homeland Security. We do not use E-Verify to pre-screen job applicants. All qualified applicants will receive consideration for employment without regard to their immigration status. For more information about E-Verify, please visit the E-Verify website at https://www.e- verify.gov/.

The SF Market will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if The SF Market is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.