IT and Office Admin Assistant

About the Organization:

Swaniti Initiative aims to strengthen public service delivery by working with state and local governments across South Asia with a strong focus on India. Our interventions have included strengthening scheme implementation by identifying current gaps and limitations, providing research support to Hon’ble Members of Parliament about best practices in moving forward, and developing data-technology tools that can back decision-making processes. At present, along with working with 200+ Hon'ble Members of Parliamentarians for policy making, are working as advisors to state governments to ensure the delivery of schemes to the last mile. Major verticals of our work are climate and sustainability, social protection, and livelihood.

Job Summary:

The IT and Office Admin Assistant will be responsible for overseeing both the organization's technology infrastructure and the smooth day-to-day functioning of office administration. This dual-role position demands a proactive and organized professional capable of managing IT systems, supporting end users, and ensuring the workplace remains functional, secure, and compliant with internal policies and regulatory requirements.

Roles & Responsibilities:

• Managing day-to-day operations across departments to ensure timely execution of tasks and adherence to standard procedures.
• Overseeing general office administration including facility management, equipment maintenance, and overall workplace safety and functionality.
• Ensure smooth coordination of office services such as travel arrangements, utilities, and infrastructure support.
• Overseeing the maintenance, performance, and security of all IT systems, including networks, servers, hardware, software, and telecommunications.
• Provide technical support to employees, ensuring timely resolution of IT-related issues and maintaining minimum downtime.
• Coordinate with vendors and service providers for procurement, installation, and maintenance of IT and office infrastructure.
• Manage email systems, data backup protocols, antivirus/security tools, and user access controls in compliance with organizational standards.
• Maintain asset inventory for IT equipment and office supplies, ensuring proper documentation and lifecycle tracking.
• Ensure compliance with data protection regulations, software licensing, and internal IT policies.
• ​Assisting the finance & the HR team in budgeting and cost control for administrative and operational expenditures and daily work activities, whenever required.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3-5 years of experience in IT support and office administration
• Strong understanding of IT systems, hardware/software troubleshooting, and network security.
• Strong organizational, problem-solving, and communication skills.
• Proficiency in Microsoft Office Suite, Google Workspace, and basic server/network tools.
• Experience with helpdesk systems, IT asset management tools, and compliance tracking.
• Ability to manage multiple responsibilities in a dynamic environment with minimal supervision.