Director of Quality

About San Diego Wellness Collaborative

The San Diego Wellness Collaborative is a non-profit organization that works towards achieving health equity and population health in San Diego through its collaborative multi-sector initiatives.

Our efforts can be viewed on a spectrum, ranging from prevention to clinical care. To achieve health equity, we focus on effective prevention and treatment of chronic diseases, addressing social needs, and improving community conditions. SDWC collaborates across this spectrum to promote community health.

SDWC's mission is to establish community-clinical links to achieve optimal health outcomes and promote health equity. The vision is to bring a lifetime of health and well-being to the communities we serve.

Summary

The San Diego Wellness Collaborative is currently seeking an experienced and motivated Director of Quality with strong leadership skills who enjoys working in a fast-paced, dynamic, and growing mission driven organization. The Director should have experience working across clinical care and the social drivers of health to achieve health outcomes. The ideal candidate should be dedicated to serving our partners, driving excellence in the quality of services, and achieving health equity.

The Director of Quality will be responsible for supporting Neighborhood Networks quality outcomes through community-connected partners and workforce in a way that aligns with our mission, vision, and values. The ideal candidate should have a proven track record of success in leading programmatic initiatives, excellent communication skills, and the ability to build and maintain strong relationships with internal and external stakeholders.

The Director will contribute significantly to achieving SDWC’s mission to build community-clinical linkages and collaboration for optimal health outcomes and health equity.

What is attractive about this position? 

• This position will have a direct reporting line to the CEO, providing the opportunity to help shape the organization’s future. 
• This position will ensure the successful implementation of new statewide programs to address social drivers of health and health equity and thereby create models for success for other communities to follow. 
• This position provides an opportunity to work from home anywhere in California and meet with the team in San Diego 2+ times per quarter in a flexible work environment. 
• If you are a passionate, innovative leader with a strategic mindset for driving social impact through program initiatives, we encourage you to apply for this exciting opportunity. 

Responsibilities

Leadership and Management

• Participate on the Neighborhood Networks Leadership Team and actively support the development of annual strategic plans, Key Performance Outcomes, and ongoing metrics
• Execute programmatic strategies to align with organizational goals, including strategies for growth in service delivery
• Embody principles of diversity, equity, inclusion and belonging within Neighborhood Networks
• Oversee annual program, departmental, and staff goals and metrics
• Ensure operational and clinical excellence aligned with contract deliverables and organizational goals
• Work closely with various internal teams including finance and operations and externally with our technology vendor

Quality Improvement

• Design, develop, and manage Quality Improvement programs and deliverables
• Develop and implement a system for supporting our partners and workforce in delivering high quality care aligned to our Managed Care Organization contracts and the Department of Health Care Services objectives and goals
• Provide organizational-wide leadership for ongoing quality improvement efforts through monitoring, evaluating, and taking effective action on any needed improvements in the quality of care delivered
• Identify quality of care issues and trends and ensure that identified issues are promptly addressed through partner technical assistance, workforce supports, and if needed corrective action plans
• Provide leadership in planning and implementing selected quality standards, including National Committee for Quality Assurance (NCQA), throughout the organization
• Support Director of Partnerships in onboarding new partners and implementing direct services focused on the quality of services being implemented

Workforce Training and Supports

• Provide direct support to Lead Care Managers on the approval of client care plans as needed
• Support Lead Care Managers, Community Health Workers, and Housing Navigators, and their Supervisors, through ongoing case reviews and case consultations
• Maintain and evolve ongoing efforts to standardize care plan developments through our internal case management system embedded decision supports
• Identify and deploy opportunities to strengthen the development of strong care plans through emerging technologies including AI
• Support, with the Director of Partnerships, onboarding and training of new workforce, including Lead Care Managers, Housing Navigators, and Community Health Workers and their Supervisors (including licensed supervisors), at partner organizations
• Support, with the Director of Partnerships, develop and maintain appropriate courses and materials within the Learning Management System to support workforce development
• Coordinate with the Chief Medical Officer to ensure workforce are receiving appropriate clinical supports
• Work with the Director of Partnerships to provide ongoing support for the Neighborhood Networks Supervisors and Workforce through monthly training and support meetings

Actionable Data and Outcome Measurement

• Develop and maintain a set of quality reports that utilize data sets including the case management system, Health Information Exchange data, Community Information Exchange data, Managed Care Organization data and other publicly available data sets
• Create ongoing systems for monitoring and acting on data at the client level, partner level and population level
• Share data-driven insights and data dashboards to make informed decisions and improvements across the organization and partners
• Oversee ongoing quality improvement and evaluation efforts including a quarterly review of compliance and performance metrics with partners
• Implement procedures for monitoring the quality and quantity of the services being delivered

Operational Management

• Work with the Director of Business Operations and Director of Partnerships to ensure Neighborhood Networks processes, workflows and program guides are up to date and disseminated to partners where appropriate
• Support meeting Neighborhood Networks financial targets
• Support development of annual Neighborhood Networks budget

Qualifications

• Current unrestricted health care license issued by the State of California
• Bachelor's degree in nursing, behavioral health, social science, or a related field and a minimum of five years clinical experience and five years staff management experience; or an equivalent combination of additional post-graduate education and experience may be qualifying
• Experience in building programs and collaborations. Prefer experience in the creation, implementation, evaluation, and management of programs for underserved communities.
• Practical knowledge of the effects of trauma, social injustice, and persistent poverty, as well as experience working with people from diverse ethnic, social, and cultural backgrounds
• Thorough knowledge of the principles and practices of quality improvement and enhancing the delivery of high-quality services through teams of direct service staff
• Thorough knowledge of the social drivers of health and the complexities of supporting clients with their health-related social needs
• Thorough knowledge of the healthcare and behavioral health industry and the principles and practices of healthcare planning, population management, and process and outcomes measurement
• Working knowledge of healthcare regulatory processes, medical terminology and related procedures, and diagnostic coding
• Excellent verbal and written communication skills are required, along with strong organizational abilities and the ability to persuade others
• Ability to build relationships and partnerships, negotiate with stakeholders, and develop creative solutions
• Must be an effective change agent, capable of leading others to achieve organizational improvement
• Strong financial management skills, with the ability to develop and manage program budgets
• Proficient in the use of Microsoft Office tools

Salary / Benefits

This is an exempt full-time position. The annual salary range is $100,000-$136,000, depending on experience and market rates. SDWC offers a comprehensive benefits package (e.g., healthcare, dental, vision, and retirement).

Expressing Interest

To express interest in this position, please send the following information in one PDF document to humanresources@sdwellnesscollaborative.org:

• Cover Letter
• Resume or CV
• Responses to these topics in no more than 3 pages:
• Please provide a summary paragraph of how your experience is progressive and has developed over your career.
• Describe your leadership style, including best practices for managing teams and developing and retaining staff.
• Describe your approach to developing quality improvement approaches that broadly include the social drivers of health.
• Please acknowledge that this is a full-time salaried position requiring a person to live in California and travel to San Diego regularly.

Applications will be considered on a rolling basis until June 25, 2025, and the posting may be closed at any time during this period.

Applicants for employment are considered without regard to race, color, religion, sex, age, sexual orientation, national origin, or any other factors prohibited by local, state, or federal law. We are proud to be an Equal Opportunity Employer.