Housing Case Manager - Part Time (20hrs/week)

Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what supports they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.

Scope of Position

The Housing Case Manager will:

• Maintain a reduced caseload (approximately 8–12 households)
• Support housing stability through short-term financial assistance and service coordination
• Collaborate with housing team members to ensure program compliance and client progress
• Client Engagement and Case Management
• Conduct intakes and assist with eligibility determination
• Maintain regular contact with assigned households
• Develop and monitor housing stabilization/service plans
• Provide referrals to supportive services (DV counseling, benefits, employment, childcare, etc.)

The key responsibility are broken down as follows:

• Housing Search and Placement
  • Assist clients with identifying and applying for housing
  • Support landlord communication and unit coordination
  • Assist with lease-up process and required documentation
  • Coordinate with team on inspections and housing approvals

• Documentation and Compliance
  • Maintain accurate and timely case records
  • Collect required documentation (leases, IDs, income verification, inspections)
  • Enter data into required systems (e.g., Clarity, internal databases)
  • Ensure compliance with OHS and funder requirements

• Financial Coordination
  • Assist with rental assistance requests and documentation
  • Coordinate with supervisor and finance staff on payments
  • Support clients with understanding rent responsibilities and budgeting

• Team Collaboration
  • Participate in regular supervision and team meetings
  • Collaborate with housing staff to address barriers to housing placement
  • Support overall program operations as needed

• Shared Responsibilities
  • Participate in scheduled DV hotline coverage
  • Assist with intake and walk-in coverage as needed
  • Support general program needs across housing services

Qualifications

• Bachelor's degree in social work or related field preferred, or equivalent experience
• Experience working with individuals experiencing homelessness, domestic violence, or housing instability preferred
• Strong organizational and documentation skills
• Ability to manage a part-time caseload independently
• Strong communication and interpersonal skills
• Ability to maintain confidentiality and professionalism

LSH is committed to creating an inclusive experience for all and we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.

We value diversity and are committed to promoting it! We are an equal opportunity employer and applicants from diverse backgrounds are strongly encouraged to apply.

Benefits include:

• Philadelphia Sick Time is accrued at a rate of 1 hour per 40 hours worked.
• Our 401k retirement savings program offers a 1% match, and we offer pre-tax flexible spending accounts for health, travel, and dependent care.
• We value growth and learning and offer training and conference participation whenever possible. We value the voices of our staff, and we offer mini grants for staff to pilot new ideas in their work.
• We understand that employees are people first and foremost and are committed to an overall supportive and flexible organizational culture.
• Our work is critical, but we know it’s not easy, so we aim to infuse joy wherever possible. Whether we are offering free yoga and exercise classes, ending all-staff meetings with Karaoke or Bingo, or committing steadfast to a snack-based meeting culture – we aim to balance the weight of our work with laughter and levity as often as we can.

Language Preference:

Proficient in English (reading/writing/verbal communication), Bilingual English and Spanish preferred. Bilingual hires compensated commensurately.