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Director of Marketing & Communications
Detalhes
Descrição
The Director of Marketing & Communications is responsible for advancing Town Hall Seattle’s mission through integrated marketing, communications, and audience development strategies. Reporting to the Executive Director, this role is responsible for earned revenue performance, including ticket sales, audience growth, ticket sales conversion, and campaign effectiveness.
The Director of Marketing & Communications leads the organization’s marketing and communications strategy across all channels including digital, print, advertising, and public relations. This role ensures a cohesive voice that supports Town Hall’s general awareness, programming, and fundraising goals. The Director of Marketing & Communications plays a key role in strengthening Town Hall’s earned revenue model and long-term financial sustainability.
This role manages a core internal team of three and oversees contractors and freelancers, while collaborating closely with Programming and Development teams to promote Town Hall’s 400+ annual events and fundraising initiatives.
As a member of the organization’s leadership team, the Director of Marketing & Communications contributes to cross-department planning and decision-making, balancing long-term strategy with day-to-day execution.
KEY RESPONSIBILITIES
Strategy & Leadership
- Lead integrated marketing, communications, and audience growth strategy
- Drive earned revenue through ticket sales, subscriptions, and campaigns
- Translate organizational values into clear, inclusive public messaging and campaigns
- Contribute to organization-wide planning as a member of the leadership team
Marketing & Audience Development
- Oversee multi-channel campaigns (email, web, social, paid media)
- Expand and diversify audiences through thoughtful, data-informed outreach and partnerships
- Manage the full audience journey from ticket buyer, to regular attendee, to long-term engagement
- Use data and ticketing insights to optimize pricing, campaigns, and performance
Communications & Brand Management
- Steward a consistent brand voice and message across all platforms and departments
- Shape and drive Town Hall’s narrative through strategic, compelling messaging
- Lead media relations, press outreach, and public positioning
- Build partnerships externally with media and community organizations, and internally across teams to highlight the impact of Town Hall’s programs
Collaboration & Content
- Manage high-volume marketing workflow for 400+ annual events
- Oversee production of marketing materials and institutional content, and ensure processes are clear, collaborative, and responsive
- Partner with Programming and Development to align messaging, campaigns, and fundraising efforts
Team Leadership & Operations
- Lead and develop Marketing & Communications staff and contractors
- Manage department budget and vendor relationships, with transparency and care
- Collaborate with Ticketing to align strategy and customer experience
WHAT YOU BRING
- 7+ years in marketing and/or communications (arts or mission-driven orgs preferred)
- Experience leading teams and managing budgets ($100k+)
- Strong writing, editing, and brand storytelling skills
- Strategic thinker with strong project management abilities
- Experience with CRM/ticketing systems (Salesforce preferred) and email platforms (e.g., Mailchimp)
- Data-driven approach to audience growth and revenue strategy
- Ability to build relationships with media, partners, and cross-functional teams
- A commitment to equity, inclusion, and accessibility in audience engagement and storytelling
- Able to work in an environment where a variety of diverse perspectives and viewpoints are presented
- Alignment with and commitment to Town Hall Seattle’s mission
Status: Position is full-time (40 hours/week); ability to work flexible hours; evenings and weekends, as needed.
Reports to: Executive Director
Work Environment: Hybrid schedule (2–3 days in-office weekly). Based in downtown Seattle with occasional evening and weekend event attendance. Our staff currently meets 2-3 days/week in person (Tuesdays and Thursdays are typical office days); this role requires attendance at evening or weekend events or community partner events on a regular basis (3-5 nights/month).
Benefícios
- Medical, dental, life, and AD&D insurance (employer-paid)
- 403(b) with employer match (up to $2,000)
- Generous PTO, sick leave, and holidays (plus annual office closure)
- Subsidized ORCA transit pass
Localização
Local Associado
Como se inscrever
Send cover letter and resume to jobs@townhallseattle.org, with “Director of Marketing & Communications: Name” in the subject line. Applications requested by May 1, 2026. Position will remain open until filled.
For more information about Town Hall or to access this job description online, please visit our website at: www.townhallseattle.org/careers.
Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all the qualifications listed. We strongly encourage applications from people with diverse backgrounds and lived experience, even if you have most but not all the qualifications listed above. If you feel passionate about our mission and believe that you have the skills to contribute to the growth of our organization, we want to hear from you.
Town Hall Seattle is an equal opportunity employer. Town Hall Seattle was founded to be an accessible shared resource for the community: a place where everyone is welcomed, represented, and valued regardless of their race, sex, sexual orientation, gender identity, age, national origin, religion, disability, size, or class. Please see our full racial equity statement here.
