Chief Information and Technology Officer

Are you an IT leader with a passion for innovation and inclusion? Join Northeast Arc as our Chief Information and Technology Officer and drive transformative change that empowers individuals with disabilities and their families across Massachusetts.

Northeast Arc is seeking a visionary and strategic Chief Information and Technology Officer (CITO) to lead our technology and innovation initiatives in support of our mission to help people with disabilities become full participants in the community. As one of the largest Arcs in the country, serving over 10,000 individuals across nearly 200 Massachusetts communities, we are committed to leveraging technology to enhance service delivery, streamline operations, and foster inclusive communities. The CITO will play a critical role in shaping the agency’s digital transformation, ensuring robust IT infrastructure, data security, and innovative solutions that empower both staff and the individuals we support. This is more than a job—it’s a purpose-driven opportunity to make a lasting impact in a dynamic, inclusive, and supportive environment.

Job Summary: The Chief Information and Technology Officer will be a visionary leader that aligns technology with Northeast Arc's (NeArc) mission. They will ensure that digital transformations, cybersecurity, data governance, and IT systems (including Electronic Health Records) are strategically implemented to enhance organizational impact, streamline operations, and support program services and community outreach. They will collaborate closely with leadership teams, board members, and external partners to drive innovation and secure sustainable technology investments.

Major Responsibilities:

• Develops and executes a long-term IT strategy supporting NeArc’s mission, goals, and operational needs
• Leads the modernization and integration of legacy systems into cloud-based infrastructures and champions the adoption of digital tools, platforms, and processes to improve program delivery and data management
• Develops and maintains cybersecurity measures to protect confidential and private information
• Establishes and enforces data governance policies and procedures ensuring compliance with legal, regulatory, and industry standards
• Leads, mentors, and develops a high-performing team of IT Professionals and fosters a culture of collaboration and continuous learning
• Ensures IT practices align with the overall NeArc governance, ethics, and transparency standards
• Acts as the primary liaison between the IT department, senior leadership, and external stakeholders.

Key Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related
  • Master's in Information Science, Technology Management, or related preferred
• Minimum 10 years experience with proven track record of growth within IT Leadership
  • Non profit or social services sector experience preferred
• Proven record in digital transformation, systems integration, and cybersecurity
• Strong understanding of cybersecurity frameworks, data governance, compliance regulations, and risk management
• Passion for non-profit sector and commitment to using technology as a force for positive social impact

Job Type: Full time, in office

Pay Range: $155,000-175,000 annual