Community Engagement Specialist

Position Overview

• The Community Engagement Specialist (CES) is responsible for providing an exceptional volunteer experience and collaborates closely with warehouse and program teams to ensure volunteer needs are met and all clients have a dignified experience. In addition, the CES identifies and assists in soliciting corporate gifts. This position is an outstanding opportunity for a detail-orientated individual who loves to build long-term relationships.

Responsibilities

Volunteer Engagement, Recruitment and Appreciation

• Ensure solid understanding of volunteer needs, monitor ongoing capacity to scale programs and recruit individuals who reflect the diverse WGB community and meet the needs of the clients.
• Create, implement, and evaluate recruitment strategies to increase the overall number of volunteers.
• Screen, interview, and onboard new volunteers whose experience and interests align with WGB’s needs and collaborate with staff to foster a welcoming and inclusive volunteer culture and experience.
• Maintain a system for recognizing and appreciating volunteers, providing direct feedback, and fostering a positive and rewarding experience that encourages long-term commitment.
• Coordinate with volunteer groups (community and corporate) to maximize their impact.

Volunteer Coordination

• Proactively collaborate with leadership to implement onboarding and training reflective of best practices for volunteers and staff.
• Maintain ongoing communication with volunteers through emails, virtual/in-person meetings to keep them engaged and informed about WGB updates.
• Maintain Volunteer software and all policies, procedures, position descriptions and standards of volunteer service.
• Provide statistical reporting of volunteer participation and feedback.
• Assist in reporting of volunteer activity through articles and photos in newsletters and social media.
• Participate and assist with volunteer, staff, and program update meetings.

Fundraising & Corporate Engagement

• Research and identify corporate social responsibility and/or workplace giving objectives that align with WGB’s mission and work with staff to create engagement initiatives and opportunities.
• Proactively identify and assist in soliciting corporate matching gifts and funding from volunteer groups.
• Use corporate volunteer activities as a vehicle to build relationships and steward Corporate Givers.
• Support Development team in the execution of special programs and fundraising events.
• Participate and assist with Development Committee meetings.

Qualifications

• Experience in volunteer program development and recruiting.
• Must possess a valid driver’s license with a good driving record.
• Comfort with driving a cargo van.
• Work proactively and independently in a high energy, team-based and purposeful environment.
• Flexibility to work some evening and weekend hours.
• Ability to interact and communicate well with individuals (staff, volunteers, and donors) from a variety of socioeconomic backgrounds and those with differing abilities in a culturally diverse environment.
• Strong work ethic, decision making and problem-solving skills.
• Intermediate to advanced proficiency in Microsoft Office.

Health, dental, vision and life insurance

Paid time off (PTO)

Paid & floating holidays

401(k) w/ a company match

Flexible work schedule

Professional Development Opportunities

Must be able to read, write, and speak English fluently. Bilingual is a plus, but not a requirement.