Membership and Development Coordinator

Reports To: Executive Director

Location: In Person at Randall Museum, 199 Museum Way, San Francisco

Pay Rate: $35-$42 per hour

Benefits include:

• Sick Time, Vacation Time, and Paid Holidays
• Health, Vision, and Dental insurance
• Optional Cal Savers Retirement Plan

Time Commitment: 35 hrs per week: primarily M-F 9am-5pm with some evening and weekend events

Position Type: Full Time, Non-Exempt Employee

Ideal Start: February 17, 2026

How to apply: Complete an application with your resume and two references at https://randallmuseum.jotform.com/260224871915054

Applications reviewed as received until the position is filled.

In order to comply with employment laws, all employees must be able to submit an I-9 form with documentation during new hire onboarding. Additionally, all employees working at SF Rec and Park facilities are required to undergo a background check during new hire onboarding.

Organization

The non-profit Randall Museum Friends (www.randallmuseum.org) supports the growth and programming of the Randall Museum, a science, arts and nature museum and hands-on learning center in San Francisco. Through its exhibits, classes, special events and unique setting within a 16-acre park overlooking San Francisco Bay, the Randall Museum has been fostering curiosity and a life-long love of learning for city residents and visitors from around the world for more than 85 years. The Randall Museum offers free admission; programs are affordable and accessible to everyone across the city.

The nonprofit Randall Museum Friends operates within a public-private partnership with the San Francisco Recreation & Parks Department. The Friends builds and sustains a 600+ membership community, secures philanthropic funds for the Museum’s many programs and exhibits, and provides day-to-day operational support for the Museum’s classes, summer camps, and community outreach partnerships.

Position Description

The Membership & Development Coordinator is a vital member of the Randall Museum Friends team and is responsible for engaging and expanding the Randall Museum member community. Randall Museum members regularly visit the Museum and participate in classes and other events. Members strongly identify with our mission to foster a love for nature, science, and art and enjoy and appreciate the value of high quality, hands-on learning and creating. They appreciate and are committed to sustaining the Randall Museum’s free admission and overall affordability. They value that the Randall Museum is approachable – open, inviting, and easy to engage with—regardless of background or experience. The Randall Museum’s membership program serves as a vital pathway for cultivating future major gift supporters.

Reporting to the Executive Director and collaborating with the Director of Finance, Rentals Coordinator, Visitor Services team and program staff of the Museum, the Membership and Development Coordinator will focus on communicating with, cultivating relationships with and increasing the engagement of current members, through newsletters and in person member events. The Coordinator will also actively promote membership to museum visitors, class takers, and event participants. The Coordinator will play the central role in increasing member retention, acquisition, and participation with the goal of growing the Randall Museum membership community by 33% over the next 2-3 years.

The Membership and Development Coordinator will process memberships, donations and matching gifts, manage the delivery of member benefits and provide other administrative support to the development activities of the Randall Museum Friends.

Key Responsibilities:

Member cultivation (engagement, retention, acquisition, member events and services)

• Execute a regular schedule of renewal campaigns – through emails, MailChimp and phone call reminders, partnering with the Executive Director in updating content of emails.
• Plan and produce 6-10 Member events annually.
• Respond to member inquiries and provide excellent service to members.
• Be an active, visible membership recruiter at the museum, especially on Saturdays and at family events.
• Develop ideas for and execute new member campaigns targeted to adult classtakers, family event participants, rental clients, parents.
• Develop ideas for and execute visible promotion of membership in museum spaces.

Member communication

• Write and produce a monthly MailChimp newsletter promoting activities at the Museum. Produce special updates as needed.
• Help produce quarterly Director’s newsletter.

Administration

• Process memberships, donations and matching gifts in Salesforce.
• Produce membership letters and donor acknowledgements.
• Serve as point of contact for website consultant, coordinate communication and approval of website updates.
• Perform any other duties reasonably related to the functions described above.

Knowledge, Skills and Ability

• You are a strong relationship-builder. You are outgoing and friendly and professional. You are skilled at and comfortable with engaging “face to face,” over the phone and via email and other digital tools.
• You have experience and ability to promote activities and events, personally extending invitations. You are skilled and comfortable asking for membership and donor support.
• You possess database experience; knowledge of Salesforce is very strongly preferred.
• You demonstrate attention to detail, accuracy and thoroughness.
• You have technical proficiency with Mailchimp, Adobe Acrobat, Canva, Microsoft Office, Google Suite, LinkedIn, Instagram.
• You possess the ability to work independently as well as to serve as a collaborative member of our small Randall Museum Friends and Randall Museum professional team. You are proactive in building peer relationships. You are comfortable working in a small, shared office.

Requirements

• BA or equivalent
• At least two years experience at a museum, in a non-profit development department or in a related field.
• Experience or strong interest in nature, science, STEM and art, experiential learning a plus.
• Able to work in person at the Randall Museum in San Francisco.
• Available to work on evenings and weekends several times each month.

Sick Time, Vacation Time, and Paid Holidays

Health, Vision, and Dental insurance

Optional Cal Savers Retirement Plan