Intake Specialist

Duties and Responsibilities:

• The intake worker will be responsible for receiving guests at reception. These duties include greeting visitors, answering phones, directing inquiries to appropriate staff, and providing referrals to applicants who are not eligible for our services.
• Screen applicants using NLSP’s case management system for eligibility for NLSP services.
• Prepare case files and schedule client interviews following intake screening.
• Provide support to attendees at outreach events at various locations around the District of Columbia.
• Provide general administrative support.
• Perform other duties as assigned.

Qualifications

• Demonstrates a commitment to fighting poverty
• Experience working directly with low-income people in either a volunteer or professional setting
• Excellent written and verbal communication skills
• Familiarity with DC communities and/or DC community organizations
• Strong interpersonal skills and the ability to work well with teams
• Familiarity with Microsoft office and comfort with learning new software, particularly new databases
• Fluency in Spanish or another language frequently spoken by low-income DC residents, highly desirable

Comprehensive benefits including medical, dental, vision, paid leave, parental leave, life and disability insurance, 403(b), and transit benefits.

Fluency in Spanish or another language frequently spoken by low-income DC residents, highly desirable.