Case Manager

OVERVIEW

A Supportive Community For All (SCFA) is a 501(c)3 nonprofit organization established in 2022 with a mission to create a more equitable Snoqualmie Valley by engaging, connecting, and supporting people and organizations to collaboratively build a community where all members can thrive. We draw on collective impact and community power building frameworks while working with community partners to address inequities in health, housing, financial opportunity, and community connection.

A Supportive Community For All serves as the “hub” of the Snoqualmie Valley Referral and Navigation Program, a collaborative project of the Snoqualmie Valley Human Services Coalition, that provides centralized access to human services in the Snoqualmie Valley to ensure that community members are connected to the resources they need. We also participate in Healthier Here’s county-wide Community Hub. Our Case Managers work directly with individuals and families, providing strengths-based, person-centered support in partnership with a wide network of local service providers.

This is a sensitive and high-trust role involving confidential client information and time-sensitive needs. As part of a small, collaborative team, Case Managers must be reliable, self-directed, and well-organized—able to manage caseloads independently while contributing to a supportive, equity-centered work environment. The ideal candidate brings prior experience in human services, approaches their work with empathy and attention to detail, and is confident navigating complex client situations in support of a thriving community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct community outreach to raise awareness and engage community members who would benefit from resource navigation and case management support, both online and in person, often in nontraditional areas such as food pantries, libraries, subsidized housing, or through other community connections
• Complete assessments with community members to better understand their strengths, challenges, and needs
• Support community members in goal setting, following up at regular intervals to support progress in meeting goals
• Make referrals to community-based organizations to ensure that community members are connected to services to meet their needs, utilizing cloud-based referral platforms when appropriate
• Provide hands-on support with applications for benefits and resources as needed
• Participate in a rotating on-call schedule during business hours to ensure timely response to client and partner needs.
• Maintain accurate, up-to-date and complete records of all client and collateral contacts in case management platforms
• Develop strong relationships with local service providers that will nurture connections and support cross-sector collaboration
• Represent A Supportive Community For All programs to the community, referral sources, and other parties, when appropriate
• Participate on community-based task forces, collaborations, or committees that support program success, raise awareness, and encourage utilization of A Supportive Community For All resources
• Contribute to shared team responsibilities that support day-to-day operations of a small, collaborative office (e.g., maintaining organized and welcoming shared spaces).
• Other tasks as requested

QUALIFICATIONS

Ideal candidates will have the following qualifications:

• Minimum of 2–3 years of professional experience in case management, care coordination, or a related human services role
• Commitment to values of SCFA – equity, collaboration, connection, and innovation
• Understanding of and commitment to meeting the needs of all people living in the Snoqualmie Valley
• Experience working with complex client needs (e.g., housing instability, behavioral health, financial insecurity, or multi-system involvement) strongly preferred
• Ability to manage a caseload with minimal supervision while maintaining quality and timeliness.
• Ability to establish and maintain rapport, and communicate effectively with people regardless of age, gender, or social, economic or cultural background
• Comfortable with adjusting to change and creating new systems in an uncertain environment
• Aptitude for solving problems with creativity and resourcefulness
• Experience working in developing or evolving programs; ability to operate effectively in a start-up environment
• Knowledge of local community resources
• Ability to respond effectively in crisis or emergency situations
• Excellent oral and written communication skills
• High level skills as a computer user, including case management software, databases, Microsoft Office and other Windows applications
• Bilingual abilities in Spanish a plus

PHYSICAL DEMANDS

• Office environment – no specific or unusual demands
• Frequent driving in the Snoqualmie Valley and occasionally the greater Seattle area

OTHER REQUIREMENTS

• Must possess reliable transportation and a valid driver’s license
• Must provide current proof of insurance on personal vehicle at each renewal date
• Available to attend meetings, functions, and events after normal business hours on occasion

WORK SCHEDULE AND LOCATION

This is a fully in-person position based in our Carnation office. Regular, consistent on-site presence is essential to effectively support clients, collaborate with team members, and build relationships in the community. This role includes time spent in the community (e.g., partner sites, outreach locations) in addition to office-based work.

Standard schedule is Monday–Friday, 8:30 AM – 5:00 PM, including a 30-minute unpaid lunch break.

Disclaimer: The information in this job description has been designed to indicate the general nature and level of work performed by employees in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees in this job.

Benefits include 100% of employee premiums for health insurance coverage, dental insurance, life insurance, generous paid leave policies (vacation, sick, personal, and bereavement leave), 12 paid holidays (plus 2 floating holidays), and a SIMPLE IRA with 3% match.

Spanish language abilities strongly desired, but not required.