Program and Chapter Manager, NSSLHA

Ready to design experiences that students will talk about for years?

Join our small but mighty team of four who are enthusiastic about empowering the next generation of communication sciences and disorders professionals. The team is crafty, scrappy, and nimble when it comes to delivering our best to our members. We're looking for a Program and Chapter Manager who is eager to use their creative, tech, and people skills to help National NSSLHA—inspire, empower, and support students in the field of CSD.

Every day you will:

• • Design and execute programs that connect and inspire over 10,000 NSSLHA members across 350+ chapters nationwide — from virtual events to major convention programming that students remember for years
  • Help to ensure every student feels seen, heard, and supported in their academic journey
  • Collaborate with passionate student leaders who are driving change in their communities and building the future of our professions
  • Use your creativity and tech skills to streamline systems that actually work (because students deserve better than clunky processes)

To thrive in this role, you need to:

• • Have 2+ years of experience in program management, event planning, or volunteer coordination
  • Share our belief that every CSD student deserves access to leadership opportunities, mentorship, and the tools to excel in their future careers
  • Be energized by connecting with students, faculty, and industry professionals who are all working toward the same goal: helping people communicate better

You'll be joining a mission-driven organization that gets it. We understand that meaningful work happens when you're supported personally and professionally. We believe in advocacy, community building, and creating programs that genuinely make a difference in students' lives. We appreciate the good things in life—whether that's discovering new artists, enjoying hobbies, laughing over shared stories, or celebrating our students' successes with the team.

Description

The purpose of this position is to create engaging, meaningful experiences for National Student Speech, Language, and Hearing Association (NSSLHA) members and volunteers through strategic volunteer management, innovative event planning, and exceptional member engagement programs. This position ensures the success of NSSLHA’s chapter and affiliate programs, managing member and chapter relations, and planning and managing the development of programs and events.

Responsibilities

1. Develop, implement, and manage NSSLHA programs, activities, and events including NSSLHA programming at ASHA Convention, monthly virtual events, and other NSSLHA initiatives.
2. Serve as staff liaison to assigned governance groups, facilitate their operations, and develop procedures to support leadership activities.
3. Manage local chapter relationships, support chapter affiliations, and implement initiatives to grow National NSSLHA membership and engagement in leadership opportunities and programs.
4. Serve as technical administrator to build, test, and troubleshoot applications for NSSLHA programs and create and analyze associated reports.
5. Develop and maintain standard operating procedures, process improvements, and organizational structures for key programs, chapter logistics, and online community support.
6. Manage member services including email, database support, and phone queries.

Qualifications

Knowledge Typically Acquired Through

• 2 or more years’ experience in program, event, and/or volunteer management
• Bachelor’s Degree or equivalent

Skills

• Demonstrated advanced use of technology to organize and execute work (e.g., Office 365, Word, PowerPoint, Excel, SharePoint, netFORUM, Salesforce, databases, electronic discussion boards, Internet, GoToMeeting, Google Suite, Open Water, Wufoo)
• Strong interpersonal skills and willingness to assist others
• Ability to organize and prioritize multiple and varied projects, tasks, and deadlines
• Demonstrated ability to communicate effectively, both orally and in writing; independently compose correspondence and technical documents for student and faculty audiences
• Demonstrated ability to balance member experience with operational efficiency
• Demonstrated ability to complete work accurately with attention to detail
• Demonstrated initiative and ability to work independently and as part of a team