Director, Operations

Job Title: Director, Operations

Department: State Programs and Operations

Reports to: State Director

# of direct reports: 1

Salary: $70,000-$80,000

Location: New York, NY preferred

Best Buddies International is a nonprofit 501(c)(3) organization dedicated to establishing a global volunteer movement that creates opportunities for one-to-one friendships, integrated employment, leadership development, inclusive living, and family support for individuals with intellectual and developmental disabilities (IDD).

Best Buddies is the largest organization dedicated to ending the social, physical and economic isolation of the 200 million people worldwide with intellectual and developmental disabilities (IDD). Our programs empower people with IDD to form meaningful friendships with their peers, secure jobs, improve communication and advocacy skills, and live independently, while also offering support for their families.

Position Overview: The Director of Operations is responsible for providing operational leadership and support to all staff statewide, and ensuring that all staff are properly trained, office infrastructure is in place and working properly, expenses are accurately tracked, and timelines for reports to funders and headquarters are thoroughly understood and met.

Job Qualifications

• Bachelor’s degree or minimum 5-7 years’ relevant experience
• Superior project/time management skills - including planning, analysis, attention to detail, and problem solving - and willingness to multitask
• Superior initiative, drive for results, and self-assessment skills, and ability to lead individuals and teams in setting and achieving challenging goals
• Must be highly dependable, lead by example and be willing/able to adapt management style to fit the situation and hold staff accountable for meeting set expectations
• Superior written communication and editing skills
• Strong presentation and facilitation skills
• Strong understanding of social media and proficiency with Microsoft Office
• Ability to effectively gain information and insight through questioning/probing and observation of staff in the field, analyze information, and provide meaningful feedback
• Must be comfortable engaging with people with intellectual and developmental disabilities (IDD)
• Must travel, use personal cell phone, and work evenings and weekends as necessary in order to accomplish job responsibilities
• Access to an automobile with applicable insurance

Job Duties include, but are not limited to:

Operations

• Researches and evaluates funding opportunities in cities, counties, and state government agencies; oversees calendar and application process
• Serves as a leader in understanding office priorities and is able to fill in for State Director when needed
• Reviews and approves all contracts, check requests, and orders for office infrastructure, including copiers, telecommunications, computers, and postage machines
• Oversees office logistics such as supply orders, phone systems, computer back-up/networking, etc.
• Maintains communication with State Director with timely reports, quarterly goals, and other information as directed
• Works with State Director on developing and managing the operational state plan initiatives
• Oversees the management the state's programs budget, tracking expenses monthly
• Tracks all Programs and Management expenses statewide and works with State Director on monthly budget projections
• Maintains Raisers Edge data and portfolio management

Fund Development

• Works with State Director to track prospective individual, corporate, and foundation donors
• Works with State Director to ensure that program participants and staff are appropriately integrated into fundraising efforts, and that grant proposals reflect realistic programmatic goals
• As appropriate, researches grant opportunities, maintains accurate records and submits reports as required by funders with support from BBI Grants Department

Marketing

• As appropriate, works with State Director to create a strong presence for Best Buddies programs in the state through public speaking, community involvement, public service announcements, and other media initiatives
• Oversees organization of local content and images for updates to state website and ensures usage of databases appropriately to communicate with participants and the community

Human Resources

• Oversees recruitment, screening, hiring, and training of program staff as necessary and in accordance with Best Buddies guidelines.
• Works with State Director on hiring/recruitment of Programs staff, including posting positions, screening resumes, and conducting interviews
• Monitors due dates for actions using the online staff portal, and works with State Director to ensure that reviews, time off requests, candidate screening, and employee recognition are completed accurately and on time

Best Buddies® is an affirmative action employer, in addition to an EOE and M/F/V/PWD/PV employer. Diversity, equity, and inclusion are foundational to Best Buddies International’s core values and help the organization continue to achieve its mission. Here at Best Buddies, our goal is to lead and advocate for a more inclusive world.

Best Buddies offers a comprehensive and generous benefits program that include financial security, health and wellness and time off.