Resident Services Coordinator – Spanish-speaking

Location: San Francisco, CA | Hybrid (2 days in-office, additional on-site as needed)

Salary: $87,300–$90,000 annually

Apply: Please upload your resume and cover letter to our Applicant Portal

ABOUT THE SAN FRANCISCO COMMUNITY LAND TRUST (SFCLT)

SFCLT is a nonprofit dedicated to creating permanently affordable housing for low-to-moderate-income people through community ownership of the land.

Guided by the principles of anti-displacement and racial justice, SFCLT stabilizes neighborhoods, and creates greater access to housing and homeownership opportunities with a focus on BIPOC communities historically excluded from wealth-building and homeownership opportunities.

SFCLT currently owns and operates 17 permanently affordable properties throughout San Francisco, including Chinatown, the Mission, the Tenderloin, the Richmond, South of Market, and Russian Hill. 73% of our residents are below 80% AMI and 50% below 60% AMI. The 250 residents living currently in our 170 units of housing represent a diversity of races and ethnicities with 70% of our residents identifying as BIPOC.

YOUR ROLE

The Resident Support Coordinator (RSC) supports resident stability, well-being, and access to services across our housing portfolio, with a primary focus on rental buildings. This is a highly resident-facing role that combines direct resident support, service coordination, and cross-team collaboration.

The RSC is the primary point of contact for rental residents, assisting with housing processes, connecting them to resources and providing guidance during moments of transition or crisis. This role is part of the Resident Engagement team and works closely with Asset Management and other departments to ensure residents receive coordinated, clear, and compassionate support.

KEY RESPONSIBILITIES

Resident Services Coordination ( ~70%)

• Resident Communication & Triage: Serve as a primary contact for rental residents, triaging phone calls and emails. Conduct follow-up with residents and connect them to appropriate SFCLT staff or external partners as needed
• Support Access to Social Services: Financial assistance, mental health resources, senior services, domestic violence resources, rehabilitation and recovery services.
• New Resident Support: Conduct outreach after leasing or acquisition, share welcome materials and provide follow-up communications monthly and annually as well as collect survey feedback.
• Eviction Diversion & Housing Stability: Assist residents facing nonpayment and provide resources. Maintain and update rental assistance and housing stability resources. Participate in pSFCLT’s Eviction Diversion policy evaluation.
• Service Provider Outreach & Coordination: Maintain relationships with community organizations focused on financial assistance, mental health, senior support, domestic violence services, and rehabilitation and recommend new service collaborations.
• Resident Engagement Committee: Support the coordination, outreach and participation efforts of the Resident Engagement Committee

COMPLIANCE, CONSTRUCTION AND LEASING SUPPORTS (~30%)

• Income Certification Support: Assist with resident documentation and income certification.
• Relocation Assistance: Support residents during temporary relocations due to construction or rehabilitation projects. Help identify temporary housing options, and support with logistics, timelines and documentation.
• Open House Support: Assist with applicant entry during leasing events and and unit showings.

ABOUT YOU

• Strong relationship builder: You establish trust with residents from diverse backgrounds and navigate everyday interpersonal challenges with care and professionalism.
• Detail-oriented: You accurately collect, review, and follow up on resident documentation and required forms without missing a beat.
• Excellent communicator: You convey information clearly and effectively, both verbally and in writing, with residents, colleagues, and external partners.
• Experienced in mediation and problem-solving: You handle challenging situations calmly, using de-escalation techniques and are able to rely on your training and experience in mediation or conflict resolution.

WHAT YOU BRING

• At least 5 years experience supporting resident well-being and housing stability with a background in social and resident services.
• Extensive knowledge of housing stability resources
• Required
  • Fluency in Spanish is required, as the majority of residents are Spanish-speaking.
  • Candidates must reside in the immediate San Francisco Bay Area and be able to reliably commute to SFCLT properties and the San Francisco office.

WORK LOCATION AND SCHEDULE

This is a hybrid position based in San Francisco. All staff are required to work in the SFCLT office two days per week (Mondays and Wednesdays).

Due to the highly resident-facing and property-based nature of this role, additional in-office or on-site days may be required depending on resident needs, property activities, and organizational priorities.

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SFCLT is an equal opportunity employer and encourages diversity in its applicants. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, gender expression, age, marital status, ancestry, national origin, military or veteran status, or mental or physical disability. BIPOC, queer and trans people, women, and nonbinary and gender non-conforming applicants are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified.

• Generous PTO: 31 days annually + sick time
• Health Coverage Support: QSEHRA to cover premiums, prescriptions, and other expenses
• Retirement Savings: 401(k) plan
• Parental & Bereavement Leave
• Mental Health Support: Telehealth app access
• Sabbatical Program: Up to 11 weeks after 4 years of service
• Be part of a mission-driven organization creating lasting impact in San Francisco communities

Fluency in Spanish is required