Housing Program Manager

The Program Manager is responsible for leading and managing projects from inception to completion, ensuring they are delivered on time, within scope, and within budget. The role involves coordinating internal resources (i.e., Human and Material) and third-party vendors, maintaining communication with all stakeholders, and implementing project management best practices.

Like all AMAAD employees, the Program Manager should demonstrate a strong commitment to the mission and values of AMAAD and possess substantial expertise in all areas of responsibility. Join an organization celebrating a decade of unapologetically offering quality programming and services for the LGBTQ+ community in South Los Angeles.

KEY RESPONSIBILITIES

• • Develop comprehensive program plans outlining scope, goals, deliverables, and resource requirements.
  • Define operational tasks and resource requirements and coordinate with various departments.
  • Represent the institution to various constituencies, including but not limited to professional organizations, corporations, government agencies, and non-profit organizations.
  • Oversee program implementation, ensuring adherence to planned timelines and budgets.
  • Monitor and manage program risks and issues, implementing mitigation strategies as necessary.
  • Track program progress and prepare quarterly reports for various stakeholders.
  • Maintain regular communication with all program stakeholders, ensuring transparency and promptly addressing concerns.
  • Conduct program meetings and presentations to share updates and gather feedback.
  • Ensure program deliverables meet quality standards and align with institutional goals.
  • Conduct a monitoring and evaluation strategy to identify areas for improvement.
  • Develop and maintains relationships between the institution and other institutions/organizations, and the community.
  • Performs other related duties as assigned by management.

TEAM LEADERSHIP RESPONSIBILITIES

• Provide guidance, motivation, and support to Resident Advisement and Navigation team members to foster a positive team environment.
  • Assist the Director in carrying out supervisory responsibilities in accordance with the institution's policies and applicable laws.
• Shared responsibilities include interviewing, onboarding, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

QUALIFICATIONS

• Bachelor’s degree (B.A.) or two to four years of related experience
• Demonstrated proficiency in motivating team members
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent presentation skills
• Ability to work with all levels of management
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm

• Proven leadership and business acumen skills
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions
• Passion, enthusiasm, focus, creativity, and a positive outlook.

COMPETENCIES

• • Problem-Solving-Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
  • Project Management-Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and within budget; manages project team activities.
  • Teamwork-Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Analytical—Synthesizes complex or diverse information; collects and researches data; uses institution and experience to complement data; designs workflows and procedures.
  • Dependability—Follows instructions, responds to management direction, takes responsibility for own actions; keeps commitments; commits to long work hours when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• • Occasionally required to lift items up to 25 pounds
  • California Driver’s License Required