Way Finders - Assistant Director

Assistant Director

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Assistant Director. The Assistant Director furthers our mission by managing assigned staff and program(s) and providing full-range oversight that supports households in avoiding eviction and/or foreclosure. The Assistant Director is responsible for proper case processing, payment processing, achieving exceptional customer service, and compliance, plus acts as a full-range backup to the Director.

Benefits include: 20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $64,000 and $75,000 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI.

The candidate will work fully onsite.

Responsibilities include:

• Oversee all facets of assigned program(s) in collaboration with Director, including case processing, payment processing, achieving exceptional customer service, and compliance, ensuring work is completed in a timely fashion and to the highest standards; provide full-range oversight in Director’s absence
• Provide support through technical guidance, training, and assistance on program guidelines, processes, and resource availability
• Ensure the successful delivery of eviction prevention supports, including ongoing referrals and positive, collaborative relationships with legal services, mediation centers, tenancy preservation programs, and Housing Court to problem-solve issues in an efficient and timely manner
• Oversee the assessment and reviewing of daily data, supporting managers and following up with staff on processing targets, workflow requirements, and overall accountability on reaching assigned targets, goals, and metrics
• Direct and monitor the production of timely and accurate reporting of program requirements and productivity levels to ensure compliance with contractual obligations, funding source(s), and the organization’s requirements for effective decision making
• Work collaboratively with internal and external service providers to ensure comprehensive and seamless service delivery
• Remain knowledgeable of all program regulations, sharing with staff in a clear and timely manner, to ensure overall compliance and to meet contractual obligations
• Ensure all standards, procedures, and protocols are implemented as defined
• Attend and support Director and Managers in regularly scheduled 1:1 and team meetings
• Represent the organization at local, state, and national provider/funder meetings as assigned
• Establish and maintain strong, collaborative relationships with internal staff and departments, owners, landlords, community groups, funding sources, and other stakeholders
• Proactively identify and inform management/leadership of any issues that may adversely affect the department or organization

Supervisory responsibilities include:

• Ensure new employees are trained in accordance with training plans for new staff members and that existing employees are provided with refreshers and receive retraining when there are performance concerns; evaluate and make process improvements based on feedback
• Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
• Hire new/replacement staff in an efficient manner, following recruiting process guidelines
• Provide proper support and mentoring to supervisory-level employees to ensure they manage their team effectively through training, communication/feedback, group and 1:1 meetings, timely evaluations, performance plans as necessary, and efficient and thoughtful hiring
• Those directly and indirectly supervised will include program managers and their staff, and temporary workers

Requirements include:

• 5 years’ experience in housing/social services, or a related field; a combination of similar experience plus a Bachelor’s degree may be a substitute
• 3 years’ mid-level supervisory experience
• Proficient in Microsoft applications (including Excel and Teams), and comfort learning new technologies
• Excellent communication skills, both verbal and written, including in training and mentoring others
• Ability to organize and prioritize to meet deadlines
• Ability to occasionally travel during the workday
• Bilingual (English/Spanish) verbal and written skills preferred
• CORI, as per funding requirements

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.