Uptown Team Supervisor (MOC Uptown)

Intro/Program Description: The Manhattan Outreach Consortium provides outreach and housing placement services to adults who are street homeless. The Uptown team serves the UWS and UES of Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The catchment area includes W. 59th – W. 110th Street & E. 59th – E. 96th Street, river to river.

Purpose of Position: Provide direct supervision to Housing Outreach Specialists that provide case management services to single adults experiencing street homelessness in the Uptown Goddard catchment area. Coordinate and support the activities of the team’s day-to-day operations. Work as part of an interdisciplinary team.

Schedule: Monday-Friday (8:00am-4:00pm)

Salary Range: $66,300-$72,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

1. Staff Supervision - 50%

• Direct oversight of caseload, data collection, funder reporting and other administrative duties
• Provide clinical supervision to Housing Outreach Specialists; conduct weekly supervision to review client status and goals for assigned staff
• Advise staff re: clinical assessment of clients and need for hospitalization, coordinate 9.58 as needed
• Support outreach team in the performance of client intake, clinical assessment, service planning, advocacy, referral and escort services to assist in housing placement
• Carry a small caseload of clients
• Rotating on-Call support to the team on evenings, overnights and weekends

1. Collaborate within and across agencies – 25%

• Interface with various community agencies, funders and stakeholders relevant to our client population
• Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement
• Oversight of program’s contractual obligations

1. Outreach services -25%

• Participate in outreach trips to identify and communicate with homeless clients
• Assist Outreach staff in canvassing, Joint Operations, DHS Clean-ups as needed
• Participate in 4 overnight counts each year
• Other duties as required

Qualifications/Educational Requirements

• LMSW or Master’s in Social Work Preferred with 1 year supervisory experience or Bachelor’s degree in human services field with 3 years of supervisory experience
• Prior clinical experience with homelessness, mental health, and/or substance abuse
• Valid driver's license and a driving record that meets the agency's auto insurance guidelines (including no suspensions within the last 3 years)

Skills, Knowledge and Abilities

• Ability to multi-task/work in a fast-paced environment
• Strong leadership skills
• Excellent verbal and written communication skills
• Strong organizational skills
• Proficiency in Spanish and English preferred
• Understanding of homelessness, housing first and harm reduction models preferred

Physical Requirements

• Frequent walking and standing
• Occasional lifting of up to 30lbs

Work Environment

• Indoors and outdoors; all weather

Computer Skills:

• Proficient in Microsoft Office
• Ability to learn computer databases such as Streetsmart, MOCAPP and CARES

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.