Overnight Advocate

Haven is the only nonprofit in Gallatin County serving survivors of domestic and sexual violence, sex trafficking, and stalking. Our approach makes us unique — everything we do is deeply and genuinely rooted in empowerment. We connect survivors to available resources and the help they need while trusting they should be the ones to decide what’s best for their own journey.

Haven began serving survivors in 1979. Over the last four decades, Haven has worked to both provide safe intervention for survivors of domestic violence, as well as to prevent future violence from occurring. We believe increased awareness through community education can make us all allies in ending domestic violence. At Haven, we keep survivors at the center of everything we do.

Haven’s Overnight Advocates support survivors of domestic and sexual abuse, sex trafficking, and stalking by providing emotional support, crisis intervention, information and referrals, through in-person and over the support line interactions. The overnight shift takes place remotely, does not require the advocate to stay awake for the shift, but does necessitate the ability to answer the support line and to potentially transport the survivor to safety. The ideal candidate will have strong interpersonal skills, utilize active listening skills, ability to work independently, and make ethical decisions. They will also be committed to Haven’s mission and be willing to actively help maintain and build a positive, supportive culture at the organization.

Responsibilities:

Survivor Advocacy (75%):

• Answer support line during hours of work and record calls in Izzy.
• Provide crisis intervention, follow-up, emotional support, advocacy, information, and referrals to crisis line callers; assess for suicide and overall safety and assist with safety plan creation.
• Respond in-person to emergency room, shelter, or law enforcement, when requested
• Provide transportation to participants as needed during overnight shifts.
• Make arrangements for follow-ups for the following business day.
• Respond to shelter when alarm is triggered during the overnight shift, as needed.

Shelter Coordination (15%):

• Arrange hotel/motel accommodations for emergency shelter; in-person check-ins as requested.
• Check in with full-time advocacy staff at the beginning and end of each shift to communicate important participant information, as needed.
• Read all slack channels,, important call reports, and document important notes in each slack channel as needed.
• Report all emergencies immediately to the person on back-up and consult as necessary to determine the safest plan of action.

Data Collection (5%):

• Accurately and consistently complete participant interaction report forms, participant profiles, shelter screening and intake forms, and maintain participant files by the end of each shift.
• Distribute check-out paperwork to participants leaving shelter, including check-out form, participant testimonial form, and shelter feedback survey.
• Manage receipts used for participant needs/food/gas, etc.
• Update financial assistance, donation request, and hotel tracking information as required.

Other (10%):

• Must be able to get to the shelter within 30 minutes during the duration of the weekend shift.
• Must have consistent and secure cell phone service, internet access, personal or work computer, and transportation/vehicle.
• Must have a secure location within residence to take support line calls, to maintain participant safety and confidentiality.
• Assist with volunteer projects/coordination during hours of work, as requested by the Intervention Manager.
• Other duties as requested by the Intervention Manager or full-time staff on back up support during shift.

Minimum Qualifications:

• High school diploma or equivalent.
• Knowledge of and experience in the fields of domestic violence, sex trafficking, sexual assault, harassment, and stalking.
• Understanding of mental health, trauma, co-occurring issues, diversity, and cultural competency.
• Ability to empathize with individuals from diverse backgrounds and cultures.
• Ability to adapt and cope with high-stress situations.
• Ability to make prompt decisions under high stress conditions.
• Ability to mediate and resolve conflicts while providing support to shelter residents.
• Comfortable working and making decisions independently.
• Ability to set boundaries with participants.
• Must have integrity and self-initiative.
• Driver’s license and reliable transportation.
• Available to commit to two overnight shifts per month. Shift details are listed below.

Preferred Qualifications:

• Bachelor’s Degree in relevant field.
• Experience with crisis/suicide intervention and trauma-informed advocacy.
• Experience with coordination of local, state and nationwide referrals.
• Knowledge of Montana laws for domestic violence, sexual assault, sex trafficking and stalking.

Training that is provided:

• Haven weekend “Domestic Violence 101” training..
• Domestic violence and sexual assault training programs as requested by Intervention Manager.
• CPR/First Aid training as requested by the Intervention Manager.
• ASIST suicide intervention training as requested by the Intervention Manager.
• Other training/shadow shifts as requested by the Intervention Manager.

Physical Demand and Work Environment:

The physical demands and work environment described there are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear; use hands and fingers to handle, feel or operate objects, tools or controls; and reach with hands and arms. Position requires walking, climbing stairs and lifting at least 25 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the environment is usually quiet.

During the overnight shift, the Overnight Advocate will primarily be working independently but will have support from a back-up staff person who will be on-call throughout the night to consult in case of an emergency. This staff person will respond to all phone calls within 60 minutes and will be available to assist with emergencies as needed.

Responsible to:

Intervention Manager

Hours of Work:

Shifts are Monday - Thursday and Friday - Sunday, with shifts beginning at 10 pm and ending at 7:30 am on Friday, Saturday, and Sunday. Must be able to commit to at least 12 shifts annually. When shift conflicts arise, Overnight Advocates are responsible for switching shifts with or finding another Overnight Advocate to cover the shift.

Compensation:

This position includes a $125 stipend per Monday - Thursday shift; and $150 stipend per Friday - Sunday shift, plus time-and-a half for hours actively worked such as answering the Support Line. The hourly pay range for active hours worked during a shift is $35.23 - $39.31. There is a different hourly rate for trainings, and/or attending meetings which is $23.49 - $26.21 an hour. Haven uses a compensation equity calculator to set pay at the organization. Calculator scores are determined by responsibilities, professional and personal experience; and physical and emotional labor required to successfully meet the job requirements.

Probation Period:

12 months

To Apply:

Please submit a cover letter, resume and three professional references as attachments to Julie Walters at julie@havenmt.org by 8 am on Monday, December 8, 2025. Please include in the subject line the name of the position. In the cover letter, please tell us why you are interested in working for Haven and why this position would be a good fit for you. Incomplete and/or late applications may not be considered. No phone calls please.

Haven is an Equal Opportunity Employer and encourages applicants from all backgrounds, races, genders, and identities to apply.