Assistant Guest Registration Director

Assistant Guest Registration Director

YMCA of the Rockies – Snow Mountain Ranch

Leadership. Hospitality. Purpose. In the heart of the Rockies.

The YMCA of the Rockies – Snow Mountain Ranch is a family and conference retreat center serving more than 50,000 guests annually. We are seeking an Assistant Guest Registration Director who is energized by leading people, improving operations, and delivering exceptional guest experiences in a mission-driven environment surrounded by the Rocky Mountains.

Position Overview

The Assistant Guest Registration Director oversees the daily operations of the Guest Registration division within Guest Services, including:

• Front Desk operations
• Switchboard services
• Campgrounds and seasonal lodging
• Night Audit and revenue control functions

This role is responsible for supervising, training, and developing year-round staff, seasonal employees, interns, and volunteers. A strong focus is placed on operational accuracy, financial integrity, and delivering a consistently outstanding guest experience.

You will also play a key role in departmental planning, process improvement, and cross-functional collaboration to enhance efficiency and service quality across the property.

Key Responsibilities

Leadership and Team Development

• Lead, coach, and evaluate Guest Registration, Front Desk, Campgrounds, Night Audit, Switchboard, and seasonal teams
• Recruit, hire, onboard, train, and develop staff, interns, and volunteers
• Support performance management, evaluations, and disciplinary processes
• Foster a collaborative, service-oriented team culture

Guest Experience and Operations

• Serve as a leadership representative in resolving guest and staff concerns
• Oversee daily guest registration operations, staffing, and scheduling
• Manage reservations, inventory, and VIP/donor guest experiences
• Support campground and seasonal lodging operations
• Ensure consistent service standards across all guest touchpoints

Financial and Administrative Oversight

• Oversee cash handling, deposits, billing resolution, and invoice processing
• Manage POS transactions, reconciliations, and financial reporting accuracy
• Support accounts payable, credit card reconciliation, and income audit processes
• Partner with banking and financial systems for troubleshooting and support
• Ensure accuracy and completion of daily revenue audits

Systems and Process Management

• Utilize property management systems and reporting tools to support operations
• Train staff on existing and new systems as needed
• Maintain operational documentation, training materials, and guest-facing resources
• Support process improvement initiatives and cross-department collaboration

Night Audit Support

• Oversee Night Audit operations, training, and scheduling
• Provide backup coverage during staffing gaps or absences
• Ensure continuity and accuracy of overnight operations

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
• Minimum of 4 years of management experience, preferably in hospitality
• Strong leadership, coaching, and staff development experience
• Excellent organizational and communication skills
• High attention to detail and ability to manage multiple priorities
• Proficiency in Microsoft Office and comfort with operational systems
• Ability to work in a fast-paced environment under pressure
• Flexible schedule, including evenings, weekends, holidays, and occasional nights
• Valid driver’s license with acceptable driving record

YMCA of the Rockies Culture and Values

At YMCA of the Rockies, we are guided by a mission of putting Christian principles into practice through programs and experiences that build healthy spirit, mind, and body for all.

We are committed to:

• Caring, Honesty, Respect, Responsibility, and Faith
• Exceptional guest service and meaningful human connection
• An inclusive and welcoming environment for all guests and staff
• A strong commitment to diversity, equity, inclusion, and antiracism
• Environmental sustainability and responsible stewardship of our mountain setting

Why This Role Matters

This position plays a critical role in shaping the guest arrival experience, ensuring operational excellence, and supporting a team that delivers memorable stays in one of the most unique hospitality environments in the country.

Join Us

If you are a hospitality leader who thrives on developing people, improving systems, and delivering outstanding guest experiences in a mission-driven organization, we invite you to apply.

COMPENSATION PACKAGE & EMPLOYEE PERKS:

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years of employment)
• Employer-owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski passes to nearby resorts
• Free or discounted gear rentals for outdoor adventures
• View all YMCA of the Rockies employee perks by visiting here