Permanent Supportive Housing Case Manager

Position Title: PSH Case Manager

Supervised By: PSH Program Manager

Status: Full Time, Non-exempt

Wage: $22.20 - $25.99/hr ($43,290.00 - $50,680.50 per year) commensurate with experience

If bilingual English/Spanish, employee is eligible for additional $1/hr. (approx. $1950/year) for providing Spanish translation services (must pass on-site language assessment).

Locations: We are currently hiring for two positions. One role will be fully onsite at our Uptown location. The second is a hybrid position based at our Uptown location, with travel to off-site locations as needed. A reliable vehicle is required for the hybrid role.

Work Schedule: The typical work schedule is 9:00AM - 5:00PM, either Tuesday-Saturday or Sunday-Thursday. For both positions, the weekend day will be worked onsite. Occasional flexibility may be needed to accommodate client meetings during evenings or other non-standard hours.

About us: Sarah's Circle is a non-profit organization located in Uptown working to end homelessness for women in Chicago since 1979. We provide women a full continuum of services, including housing, life necessities, and supportive services, to help them permanently end their homelessness.

The Permanent Supportive Housing (PSH) Program provides 113 units of permanent housing, offering women safe, private apartments and ongoing supportive services to ensure housing retention. These units are comprised of both on-site apartments in Uptown and scattered site units across Chicago.

Summary

Permanent Supportive Housing (PSH) Case Managers provide case management for clients, using a trauma informed approach. Services are intended to help participants maintain stable housing and create a supportive community. This includes regular home visits, collaboration with property managers, and linkage with other providers. If a client loses their housing, the PSH Case Manager is responsible for identifying alternative options. PSH Case Managers must also document services according to Sarah’s Circle policies – both within the Homeless Management Information System (HMIS) and other data systems as directed. Occasional assistance with coverage of other Sarah’s Circle programs and support of volunteers is required.

Responsibilities

Services

• Maintain program capacity: ensure units turnover quickly, provide support during the move in and move out processes, assist new tenants with obtaining required documents, implement strategies that work with participants to maintain housing stability
• Case management: Provide case management to scattered-site clients and on-site clients. Complete intake assessments, provide case management, advocate for client needs, conduct regular home visits indicated by level of need (ranging from weekly to monthly), provide appropriate referrals, ensure payment of rent and issue rent receipts as needed, provide linkage to mental and physical health providers. PSH Program Manager determines appropriate client load.
• Service planning: assist clients with creating effective service plans, ensure follow-up during regular progress meetings, make amendments when appropriate, document progress, complete annual assessments for clients as needed
• Other: ensure timely documentation of above services, maintain data integrity, facilitate groups (as identified by supervisor), assist with program coverage when needed, engage appropriately with volunteers and/or Interns

Administrative

• When appropriate, update leases and other pertinent documents required by this agency and/or HUD, IHDA and any other regulatory agency deemed fit
• Conduct Initial & Annual Decent, Safe an Sanitary inspections in accordance with the HUD Inspection Manual & the Housing Choice Voucher Program HQS Inspection Guidebook
• Submit timely lease payment vouchers for rent payment to landlords
• Input accurate and complete data for all clients into HMIS and other data systems as directed
• Keep client files neat and in order according to the PSH Table of Contents

Other

• Attend staff meetings and supervisory meetings as instructed by supervisor
• Attend staff trainings as instructed by supervisor (minimum of 4 per year)
• Attend and participate in significant Sarah's Circle events including Winter Walk
• Maintain current knowledge base by participating in educational or training opportunities, reading relevant publications, and maintaining professional networks
• Perform other duties, as assigned by supervisor

Qualifications

Education

• Bachelor’s degree in psychology, social work, or related social service field preferred

Job Experience

• 1 – 2 years of experience working with individuals experiencing homelessness, mental illness, and/or individuals with a history of trauma required
• 1 – 2 years of case management experience preferred, ideally within the homeless services sector
• Possess or maintain access to a safe and reliable vehicle with adequate liability insurance in order to travel to various sites as required for hybrid role (mileage reimbursement is provided). Valid Driver’s License required if driving.

Additional requirements Requirements

• For hybrid role: Possess or maintain access to a safe and reliable vehicle with adequate liability insurance in order to travel to various sites as required for hybrid role (mileage reimbursement is provided). Valid Driver’s License required if driving.
• Must obtain live HMIS credentials within 45 calendar days of hire
• Ability to occasionally work outside of regular business hours, including evenings and weekends
• Ability to lift approximately 20lbs
• Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, standing, bending, reaching, and handling materials
• Follow Occupational Safety and Health Administration (OSHA) through administrative updates compliant with federal law

Job Type: Full-time

Pay: $22.20 - $25.99 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance