Director of Operations

Position Summary

The Director of Operations is a new position at The Grolier Club. The Director of Operations role is a key member of the senior leadership team, responsible for overseeing The Club’s internal operations and ensuring the effective implementation of its mission. The Director of Operations will work closely with the Executive Director to develop and execute strategic initiatives, manage day-to-day operations, and foster a culture of excellence, collaboration, and inclusion.

This role requires a seasoned leader with strong operational acumen, a deep appreciation for cultural institutions, and the ability to manage complex projects and teams with clarity and purpose.

Key Responsibilities

Strategic Leadership & Governance

• Partner with the Executive Director to develop and implement strategic plans and organizational goals.
• Serve as a key liaison to the Council and its Committees, preparing materials, coordinating meetings, and supporting governance best practices.
• Lead cross-departmental initiatives and ensure alignment with The Club’s mission and values.

Operations & Financial Management

• Oversee daily operations, including finance, human resources, IT, and facilities.
• Collaborate with the Treasurer and Finance Committee to manage budgeting, financial reporting, and compliance.
• Ensure operational efficiency through process improvement, technology integration, and staff development.

Financial Oversight & Strategic Budgeting

• Work in close consultation with the Executive Director, Treasurer, and Finance Committee to refine and finalize The Club’s annual budget
• Lead financial planning and analysis, ensuring transparency, accuracy, and alignment with strategic goals.
• Monitor financial performance and provide regular updates to the Executive Director, President, and Council.
• Strengthen financial systems and controls and ensure compliance with all regulatory and reporting requirements.

Human Resources & Organizational Culture

• Supervise two full-time administrative staff (Administrative Assistant and Bookkeeper)
• Foster a collaborative and inclusive workplace. Lead recruitment, onboarding, performance evaluation, and professional development efforts.
• Promote a culture of transparency, accountability, and continuous learning.

Programmatic & Facilities Oversight

• Ensure coordination across departments for member services, public engagement, and donor relations.
• Oversee the maintenance and strategic use of The Club’s historic building and collections.
• Support the planning and execution of exhibitions, lectures, publications, and public programs.

Development & Communications

• Collaborate with the Executive Director to support fundraising efforts, donor stewardship, grant management and digital strategy
• Represent The Club in public forums and cultivate relationships with key stakeholders.

Performance Metrics & Mission Alignment

• Develop and implement a management reporting system to track performance across The Club’s five mission pillars: Exhibitions, Library, Publications, Events, and Club Life.
• Establish clear, actionable metrics to assess impact, member engagement, and public reach.
• Provide regular reporting and insights to the Executive Director, President, and Council to support data-informed decision-making.
• Ensure that member interests remain central to all operational and strategic initiatives.

Qualifications

• Minimum of 5 years of senior management experience in a nonprofit, cultural, or academic institution.
• Demonstrated success in operations, finance, and team leadership.
• Excellent interpersonal, communication, and organizational skills.
• Excellent project management skills.
• Commitment to diversity, equity, and inclusion.
• Familiarity with cultural heritage organizations is desirable.
• Bachelor’s degree required, business administration, or a related field preferred.

Benefits: Health insurance, retirement plan, paid time off, professional development support, and access to Club programs and resources.

The Grolier Club is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

English fluency.