Manager of Development Operations

PAFA is seeking a Manager of Development Operations to join the team! This key position, reporting to the Chief Development Officer, oversees department operations, supports major gift and campaign pipeline growth, and ensures the integrity of our donor database. If you're a detail-oriented and strategic professional passionate about the arts and philanthropy, we invite you to help shape the future of PAFA.

POSITION: Manager of Development Operations

Reporting to the Chief Development Officer, the Manager of Development Operations will support the strategic direction of PAFA's development efforts and manage department operations. The Manager's primary responsibilities will include achieving financial goals set with the CDO, strategic and coordinated pipeline growth for all giving areas with a focus on major/principal gifts and campaigns, directing fundraising and stewardship events, and oversight of donor database and development communications.

Department Operations and Information Management

• Develops and implements a comprehensive strategy for pipeline growth, wealth screening and the identification and research of donor prospects
• Working with the CDO, develop protocol and reporting to monitor departmental activity and track progress towards goals
• Act as the architect of donor database to streamline processes and reporting, working in close concert with Database Manager and Director of IT as needed or outside vendors; train staff accordingly
• Serves as central pipeline manager and clearinghouse for development-related actions and tracking across the across the institution
• Manages timeline/calendar, list development, and logistics for fundraising and cultivation events
• Works with the Database Administrator to maximize coordination between Raiser's Edge and other systems, including SIS, data capture methods, and e-communications software to advance fundraising outcomes and tracking/analysis of constituent data
• Directs and monitors database management, maintenance and data health for efficiency and accuracy of donation processing and constituent data management
• Develops protocols and supervises the processing and acknowledgment of gifts, pledges, pledge payments, and other contributions
• With Database Administrator, creates and updates constituent management policies and procedures to ensure consistency across the institution and promote best practices

Revenue Goals

• Develops and achieves budget projections for fundraising events. Develops related expense budgets as well as general development expense budget.
• Develops and implements ticket sales strategies and oversees expense budgets to meet goals for fundraising events including the Annual Student Exhibition and Bacchanal.
• Conducts and directs analysis on the effectiveness of solicitation, cultivation and stewardship strategies, including comparative data reporting.
• Ensure that reporting is in place to track progress towards goals and departmental activity, and database usage supports this and best practices.

Cultivation and Stewardship

• With Development team, plans calendar of stewardship events, directs research on event attendees and maximizes opportunities for donor cultivation during events (assignments, seating, introductions, etc.)
• In collaboration with the Major Gifts Officer, ensures that cultivation, solicitation, and stewardship activities are recorded consistently and accurately for efficient portfolio management, coordination and reporting across the school and museum
• Leads prospect review meetings and contributes to prospect strategy development and stewardship planning
• Prepares briefing materials and follow up reports for executive staff, curators, trustees, and other fundraisers as needed
• Ensures accuracy of donor recognition credits, including exhibition signage, website, printed materials with Donor Relations Officer

Donor Communications

• Working with the Director of Marketing, Communications, and Event Services, manages the creation and execution of donor publications and communications including the annual report, e-newsletters, donor stories and website
• Oversees list generation for all mailings and development events
• Manages personalized communications including visit letters and stewardship reports from the President and CEO and CDO
• Create gift agreements, and ensure agreements meet Gift Acceptance Policy standards and institutional priorities
• Serves as development department communications liaison between marketing, the college and museum

QUALIFICATIONS

• Bachelor's degree and 5-7 years of development experience
• Prior management experience with multiple direct reports
• Excellent written and verbal communications skills
• In-depth knowledge of development tracking systems, specifically Raiser's Edge as well as research analytics and screening tools
• Excellent interpersonal relationship and management skills
• Ability to represent PAFA well in a variety of settings
• Willing to perform other duties as assigned
• Flexibility for weekend and evening events

The Pennsylvania Academy of the Fine Arts (PAFA) offers a wide range of competitive employee benefits to help you live well. Check out more on our Employee Benefits microsite.