Membership Services Manager

• In collaboration with the CEO, develop an annual plan and budget for membership retention and recruitment.
• Develop strategies to promote the member value proposition, as well as to create and measure recruitment campaigns.
• Responsible for monitoring, maintaining, and creating all membership categories.
• Develops tracking metrics to measure member experience, satisfaction, and loyalty.
• Works closely with all other ABCT administrative units on member recruitment and retention initiatives.
• Responsible for Audience definition. Mines membership database to develop customized offerings for members and/or groups.
• Monitors weekly and monthly membership statistics and create reports for the CEO, Board, and Membership Coordinator.
• Responsible for compiling reports of the Clinical Directory as well as membership participation in the Membership Forum. Oversees prepares and emails service updates and renewal mailings to Clinical Directory participants.
• Facilitate the creation, implementation, and data collection and measure for surveys and other membership feedback vehicles.
• Liaison to all membership-related committees and ABCT groups, unless otherwise specified (e.g. Membership, Leadership and Elections, etc).
• Oversee the work and operations of all ABCT Special Interest Groups (SIGs).
• Oversee annual membership renewal campaigns.

Skills

• • Strong communication and interpersonal skills.
  • Excellent organizational and project management skills.
  • A minimum of four (4) years experience in membership management, sales, or marketing in a nonprofit association setting.
  • Proficiency in membership data analysis and reporting.
  • Ability to develop and implement strategic plans.
  • Knowledge of and proficiency in working with a membership database system (e.g., MemberClicks, Personify, Salesforce, Imis) or other relevant association management software.
  • A bachelor's degree required