Manager, Data and Outcomes

Who are we:

The Trenton Area Soup Kitchen feeds the hungry and offers programs and services to encourage self-sufficiency and improve quality of life for people in the Greater Trenton Area. We began serving meals 44 years ago in a church basement and have since expanded to deliver over 12,000 meals each week, six days per week, at our main Escher Street building and more than 50 community meal sites across the area. Since 1982, we have never turned away anyone who has asked us for a meal. Today, we also provide case management services, job search assistance and creative arts classes, empowering those we serve to thrive, not just survive.

TASK is in search of a Manager of Data and Outcomes. This is a full-time, salaried position.

Position Summary:

Reporting to TASK's CSIO, the Manager, Data and Outcomes manages the data, evaluation, feedback, and outcomes functions for TASK's programs and services. This includes data collection, data integrity, outcome analysis, evaluation design, survey administration, reporting, presentation, and communication of results related to program performance and strategic planning initiatives. The position oversees TASK's client software system, supports staff in using data effectively, and leads key patron feedback efforts, including the semi-annual community meal site survey, the food truck patron survey, and the Escher Street feedback loop. This is a full-time, exempt position.

Responsibilities:

Data Systems Administration and Integrity

• Oversee the full operation and ongoing administration of TASK's current client software program, Apricot, including program forms, workflows, user support, reporting functions, and data quality processes.
• Determine and implement procedures to improve and maintain data integrity, including routine data audits, monitoring, documentation, and corrective follow-up with program teams.
• Conduct training, technical assistance, and program monitoring on site to ensure staff understand data entry expectations, reporting requirements, and the purpose behind key measures.
• Work with program staff and other departments to ensure appropriate data is being collected, measured, and communicated accurately to establish baselines, monitor benchmarks, and report community-wide results.
• Collect and track key data points related to TASK's areas of strategic focus and manage internal and external data requests in a timely, accurate, and confidential manner.
• Support ongoing improvements to TASK's data systems and reporting infrastructure so that program leaders have clearer, more usable information for real-time decision-making.

Evaluation, Surveys, and Patron Feedback

• Lead the administration of TASK's semi-annual community meal site survey, including survey design and revision, administration planning, site coordination, surveyor training, data collection, analysis, and presentation of findings.
• Lead the administration of TASK's food truck patron survey, ensuring that survey methods are accessible, low-barrier, trauma-informed, and appropriate for mobile meal distribution settings.
• Manage the Escher Street feedback loop by collecting, organizing, analyzing, and communicating patron feedback, themes, and follow-up items to relevant program and operations staff.
• Design surveys and other feedback tools to evaluate programs, volunteer experiences, patron experience, service quality, and emerging community needs.
• Design and develop data assessment projects, identify data sources, and create collection tools that help TASK better understand program reach, quality, outcomes, and opportunities for improvement.
• Ensure survey and feedback activities are administered with respect for patron dignity, confidentiality, accessibility, cultural humility, and TASK's commitment to Radical Hospitality.

Reporting, Outcomes, and Continuous Improvement

• Create performance reports, scorecards, dashboards, and written summaries that clearly illustrate TASK's progress, outcomes, and areas for improvement.
• Partner with grants staff to oversee evaluation components of grant applications and provide accurate, timely information for grant reporting.
• Provide one-on-one consultation with program staff on understanding program outcomes, interpreting data, and identifying methodologies that can be implemented for program improvement.
• Support regular review of program benchmarks, survey results, feedback themes, and outcome trends with program leadership and relevant committees.
• Translate data findings into practical recommendations that help staff strengthen service delivery, improve patron experience, and align activities with TASK's strategic priorities.
• Prepare and communicate results for internal and external audiences, including leadership, program teams, board committees, funders, partners, and community stakeholders as requested.

Necessary Skills and Abilities:

• Personal qualities of integrity, credibility, sound judgment, and dedication to the mission of TASK.
• Strong interpersonal, organizational, communication, analytical, and problem-solving skills.
• Ability to translate data into clear, practical insights for program staff, leadership, funders, and community partners.
• Strong attention to detail, with the ability to manage multiple deadlines, data requests, reporting cycles, and survey timelines.
• Ability to work as a member of a team and build trust with staff across departments and levels of technical comfort.
• Ability to interact respectfully with patrons, volunteers, staff, and community partners in a trauma-informed and culturally responsive manner.
• Ability to read, write, speak, and present appropriately to fulfill the responsibilities of the position.
• Advanced Proficiency with Microsoft Word and Excel; experience with Apricot, CRM/client management systems, survey tools, and dashboard or data visualization tools preferred.
• Ability to travel locally to TASK's community meal sites, food truck stops, and Escher Street campus as needed for survey administration, training, and program monitoring.
• Ability to perform general office duties, use a computer for extended periods, and occasionally stand or walk during site visits and survey activities.

Required Credentials:

• Minimum Bachelor's Degree in a related field; equivalent combinations of education and relevant experience may be considered.
• At least three years of experience in data analysis, evaluation, performance measurement, or outcomes reporting, preferably in human services, nonprofit, public health, education, or community-based settings.
• Experience with survey design, survey administration, data cleaning, analysis, and presentation of findings.
• Experience working with client management databases, CRM systems, or case management data systems; Apricot experience preferred.

Schedule:

38 hours per week, Monday through Friday, with schedule to be determined with the CSIO. Schedule may vary based on survey administration, community meal site visits, food truck survey activities, meetings, and agency needs.

Special Circumstances:

Attendance may be required at special events, community meetings, survey activities, and occasional holiday, evening, or weekend activities.

The successful candidate should have excellent organizational skills and be able to work independently in a fast-paced environment. We are looking for an individual who is detail-oriented and has data analysis experience and who will be committed to our nonprofit mission to serve.

Candidate must be legally authorized to work in the United States without employer sponsorship now or in the future.

TASK offers a generous and comprehensive medical benefits package and covers the medical premium at 100% for employees and dependents.

• Dental, Vision and Hospital Indemnity insurance; low-cost premium to add dependents
• Life Insurance Benefit of $25,000
• Eligible for health insurance after one month of employment

Employee Assistance Program – Employer sponsored counseling and referral program available to you and household members free of charge.

Time Off:

3 weeks’ vacation

3 Personal Days

10 Sick Days

12 Holidays

Retirement 401k Plan- After one year of employment TASK will contribute 5% of employee’s salary to a 401k, regardless of employee contribution.