Part Time Student Support Specialist (Evenings)

Position Summary

This position is responsible to support adult students to successfully enroll and persist in educational programming that helps them progress on a career path. Intensive collaboration with the teachers is required. Primary responsibility includes intake and orientation, enrollment and retention and data entry.

The Student Support Specialist provides barrier support to help students proactively identify issues that could prevent regular class attendance or interfere with their educational progress and to provide upfront support to address those issues. The Student Support Specialist should provide contact information for relevant community and support service agencies but allow the student to reach out for the support.

Essential Duties and Responsibilities

Direct Student Services – Student Enrollment

• Orient students regarding program expectations and guidelines
• Inform students re: school and program policies and procedures and enforce them with the students (e.g., attendance, cell phone policy, make up time policy, etc.)
• Integrate barrier support services into the orientation process
• Use appropriate barrier support assessment tools

Direct Student Services – Student Retention

• Provide regularly scheduled barrier support services to assist students in barrier reduction, retention strategies, problem solving; building trust and self-esteem.
• Help students proactively identify issues that could prevent regular class attendance or interfere with their educational progress and provide upfront support to address those issues
• Make services available in individual, small group, or classroom settings that meet the schedule demands of students
• Post a schedule indicating the days and times that support services are available to students
• Provide services in collaboration and consultation with classroom and volunteer teachers
• Maintain confidentiality of all written documentation and records of student support sessions