IT Intern in St. Louis, MO

Job Summary:

The IT Intern will play a crucial role in enhancing user experience and supporting internal IT operations by creating comprehensive website guides and engaging video walkthroughs. This position involves developing clear and accessible instructional materials, maintaining knowledge bases, and documenting IT processes. The intern will also contribute to various IT projects, including asset management, technology research, and audit assistance, while adhering to security protocols and staying up-to-date with industry trends. This role requires strong communication and collaboration skills, as the intern will work closely with IT staff and other departments to ensure accurate and effective knowledge transfer.

Responsibilities:

General IT Tasks:

• Creating Technical Documentation: Documenting IT processes and procedures.
• Maintaining Knowledge Bases: Updating and maintaining internal knowledge bases.
• Attending team meetings: Participating in team meetings and providing updates on tasks.
• Following security protocols: Adhering to company security policies and procedures.
• Learning and adapting to new technologies: Staying up-to-date with the latest IT trends.
• Project Assistance: Assisting with various IT projects as needed.
• Researching new technologies: Investigating new software, hardware, or IT practices.

Key Roles:

• Create Website Guides:
  • Develop detailed, step-by-step written guides and tutorials for various website features and functionalities.
  • Capture and annotate screenshots to visually illustrate instructions.
  • Organize and structure guides for optimal clarity and user-friendliness.
  • Maintain and update existing guides as website features evolve.
  • Work with departments to ensure the guides are accurate and up to date.
• Produce Video Walkthroughs:
  • Record and edit high-quality video walkthroughs demonstrating website navigation and processes.
  • Utilize screen recording and video editing software to create engaging and informative content.
  • Add voiceovers, annotations, and on-screen text to enhance clarity.
  • Optimize videos for online platforms (e.g., website, internal knowledge base).
  • Create video tutorials for common troubleshooting issues.
• Technical Documentation:
  • Assist in documenting IT processes and procedures related to website maintenance and updates.
  • Learn and utilize company documentation standards.
• Collaboration and Communication:
  • Work closely with IT staff and other departments to gather information and ensure accuracy.
  • Communicate effectively with team members and provide regular updates on project progress.
  • Attend meetings as required.

Job Qualifications:

• Education:
  • Currently enrolled in or recently graduated from a degree program in Information Technology, Computer Science, any relevant degree or coursework.
• Technical Skills:
  • Basic understanding of website functionality and navigation.
  • Proficiency in using computers and web browsers.
  • Familiarity with screen recording and video editing software (e.g., Camtasia, OBS Studio, Adobe Premiere Pro, or similar).
  • Basic understanding of technical documentation principles.
  • Basic understanding of general IT concepts.