Crisis House

Job Title: VOLUNTEER RECEPTIONIST/REFERRAL SPECIALIST

Hours: MON-FRI 8:30AM-12:30PM OR 12:30PM-4:30PM (please call for availability)

JOB SUMMARY:

This position is critical to the success of our programs and organization and is the face of the agency to the public. The position will greet visitors in person and over the phone and will connect them to crucial resources within the organization and in the community. In addition, identifying potential emergency shelter beds, scheduling hotel reservations, coordinating payments, and arranging transportation are potential activities of the position. This position will conduct the initial program eligibility pre-screening with clients to determine whether to send call forward or provide resources. The receptionist will use their talents and skills to perform a variety of duties that support the smooth operation of the agency and programs.

QUALIFICATIONS:

High School Diploma/GED

Caring and Compassionate

Bilingual (preferred but not required)

Proficient with Microsoft Office programs - Excel, Word

Ability to de-escalate situations

Crisis House is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications and competence. Company policy prohibits unlawful discrimination based on gender, race, color, religion, creed, national origin, ancestry, citizenship, pregnancy, age, marital status, sexual orientation, medical condition, physical or mental disability or veteran status or any other consideration made unlawful by federal, state or local laws.