Volunteer and Community Engagement Coordinator

Position Summary: Reporting to the Director of Development and Community Engagement, the Volunteer & Community Engagement Coordinator is responsible for leading all volunteer recruitment, retention and experience, while serving as a frontline community ambassador who expands awareness and entry points to the organization.

Responsibilities and Duties:

Volunteer Program Management

• Recruit, screen, onboard, train, and retain volunteers
• Develop, implement, evaluate and oversee volunteer policies, and procedures to ensure effective engagement and compliance.
• Coordinate volunteer scheduling and coverage for programs/events
• Prepare volunteer reports for VOCA, CJCC, board, and annual reporting
• Manage volunteer management software (POINT, JagPulse, Idealist, Outlook Calendar)
• Create and manage volunteer communications, and social media
• Maintain and update volunteer records and documentation
• Track volunteer hours and impact data
• Plan and implement volunteer appreciation and retention strategies

Intern Program Management

• Recruit, screen, onboard, and orient interns (Counseling, PR, Outreach)
• Track intern training progress and required documentation
• Coordinate intern scheduling and department placement
• Provide assignments and projects in collaboration with other departments
• Manage intern timesheets and university requirements
• Plan and implement intern appreciation and retention strategies

Community Outreach

• Represent organization outreach events, fairs and presentations.
• Coordinate with staff and volunteers to support community outreach and awareness efforts
• Cultivate and maintain relationships with community partners
• Build and strengthen volunteer and intern recruitment pipelines through strategic community partnerships
• Develop and lead strategic community awareness initiatives to increase visibility and engagement across service areas
• Assists with social media planning and execution while coordinating community newsletter production, including drafting content, organizing graphics, maintaining a content calendar, and ensuring messaging aligns with fundraising and mission-driven priorities.

Fundraising Support

• Assist with event execution and logistics, including event and campaign communications
• Identify volunteers who could become donors
• Support donor stewardship touches involving volunteers

Internal Coordination

• Assess and communicate program and client needs to volunteers to ensure effective placement and support
• Coordinate with program staff to align in-kind donations with program needs, including management of the Amazon Wish List and serving as primary liaison for organized donation drives and seasonal initiatives
• Oversee intake, organization, inventory management, and distribution of in-kind donations received through seasonal and programmatic efforts
• Ensure accurate tracking and documentation of in-kind donations in coordination with administrative staff

Education/Skills/Experience:

• Bachelor’s Degree from an accredited college or university in a related field such as nonprofit management, communications, marketing, public administration, business, social work, or related field preferred
• 2-4 years of experience with volunteer management, community outreach, customer service or relationship-based roles, and experience representing an organization in public or community settings preferred

Physical Responsibilities:

• • Physically able to lift and carry items weighing up to 30 pounds.

Qualifications:

• Demonstrates exceptional organizational skills and meticulous attention to detail.
• Detail-oriented with strong follow-through
• Comfortable with spreadsheets, databases, and email communication
• Strong organizational skills for scheduling, coordination and communication among multiple volunteers across multiple departments
• Comfortable working some evenings and occasional weekends for community events.
• Ability to manage multiple personalities and resolve conflicts diplomatically
• Comfortable attending outreach events and speaking about the organization
• Strong networking and relationship-building skills
• Ability to identify potential partnerships and new volunteer pipelines
• Professional, welcoming presence in public settings
• Strong written and verbal communication skills
• Responsive and timely follow-up with volunteers and community contacts
• Ability to balance administrative tasks with people-facing responsibilities
• Self-motivated and proactive
• Highly organized but flexible