Senior Director of Volunteer Relations & Organizational Accountability (Volunteer)

Senior Director of Volunteer Relations & Organizational Accountability (Volunteer)

PromiseTrust | Volunteer Governance, Organizational Standards & Investigations

Organization: Mentor A Promise (MAP)

Division: PromiseTrust

Location: Remote / Hybrid (NYC Collaboration as Needed)

Type: Volunteer Senior Leadership Role

Commitment: Approximately 5–10 Hours Per Week

Minimum Commitment: 6-Month Commitment Required

Reports To: Deputy General Counsel & Chief of Legal Operations

Works Closely With: Chief Legal Officer & General Counsel, Chief Human Resources Officer, Senior Director of Safeguarding & Child Protection, Executive Leadership Team, Division Chiefs, and Organizational Leadership

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit organization supporting children, youth, and families experiencing housing instability through mentorship, literacy, educational enrichment, social-emotional learning, workforce development, creative expression, and community-centered opportunity.

MAP is powered by a dedicated network of volunteers who contribute their time, expertise, and passion to advance our mission.

As a volunteer-driven organization, maintaining clear expectations, strong accountability systems, healthy volunteer relationships, and professional organizational standards is essential to our long-term success.

About PromiseTrust

PromiseTrust serves as Mentor A Promise's Legal Division and provides leadership in:

• Legal Affairs
• Governance
• Compliance
• Risk Management
• Safeguarding
• Investigations
• Organizational Accountability
• Volunteer Governance
• Policy Development
• Ethics & Integrity

PromiseTrust helps protect the mission, the organization, and the people who make the mission possible.

Role Overview

Mentor A Promise is seeking an experienced and trusted Senior Director of Volunteer Relations & Organizational Accountability to lead volunteer governance, volunteer compliance, organizational conduct standards, internal investigations, accountability systems, and volunteer relations initiatives across the organization.

This leader serves as MAP's senior authority on volunteer governance and organizational accountability, helping ensure that volunteers operate within clear expectations, consistent standards, and a culture grounded in professionalism, respect, integrity, and mission alignment.

The Senior Director helps build systems that balance support and accountability while strengthening volunteer engagement and organizational effectiveness.

This role oversees:

• Volunteer governance
• Volunteer compliance
• Organizational conduct standards
• Internal investigations
• Conflict resolution
• Performance support and accountability
• Volunteer relations
• Organizational culture and professionalism

This is one of the most important leadership roles within PromiseTrust because volunteers are the foundation of MAP's mission delivery.

Core Responsibilities

Volunteer Governance

Lead and oversee MAP's volunteer governance framework, including:

• Volunteer policies
• Volunteer standards
• Volunteer expectations
• Volunteer accountability systems
• Volunteer compliance processes
• Organizational conduct requirements

Help ensure consistency, fairness, and transparency across the organization.

Volunteer Relations

Support a positive and mission-aligned volunteer experience by:

• Addressing volunteer concerns
• Supporting conflict resolution efforts
• Promoting respectful communication
• Strengthening volunteer engagement
• Supporting volunteer retention initiatives
• Building volunteer trust and confidence

Help foster a healthy and professional volunteer culture.

Organizational Accountability

Develop and oversee systems that promote:

• Professional conduct
• Organizational standards
• Accountability practices
• Documentation standards
• Policy adherence
• Consistent decision-making

Help ensure expectations are applied fairly and consistently.

Internal Investigations

Lead and oversee investigations involving:

• Volunteer conduct concerns
• Policy violations
• Organizational complaints
• Accountability matters
• Professional conduct concerns
• Internal governance issues

Ensure investigations are conducted professionally, fairly, confidentially, and consistently.

Conflict Resolution & Organizational Support

Provide guidance and support involving:

• Volunteer disputes
• Team conflicts
• Communication challenges
• Accountability concerns
• Professional conduct matters

Help resolve issues constructively and mission-first.

Performance Support & Volunteer Accountability

Partner with division leaders to support:

• Volunteer performance conversations
• Accountability processes
• Improvement plans
• Documentation practices
• Volunteer expectations

Help volunteers succeed while maintaining organizational standards.

Policy Development & Education

Develop and maintain policies involving:

• Volunteer governance
• Organizational conduct
• Accountability procedures
• Investigation protocols
• Volunteer relations practices

Support education and training that strengthens organizational understanding and compliance.

Partnership with Safeguarding & Compliance Teams

Work closely with:

• Senior Director of Safeguarding & Child Protection
• Senior Director of Compliance & Ethics
• PromisePeople
• Executive Leadership

Help ensure volunteer accountability systems align with safeguarding, compliance, and organizational risk management requirements.

Leadership Responsibilities

The Senior Director provides leadership and oversight for:

Volunteer Compliance Manager

Responsible for:

• Volunteer compliance monitoring
• Volunteer documentation
• Policy adherence
• Accountability systems

Volunteer Relations Manager

Responsible for:

• Volunteer engagement
• Volunteer support
• Conflict resolution coordination
• Volunteer retention initiatives

Workplace & Organizational Investigator

Responsible for:

• Internal investigations
• Case management
• Documentation
• Investigation reporting

Organizational Accountability Analyst

Responsible for:

• Compliance tracking
• Investigation reporting
• Accountability metrics
• Organizational dashboards

Qualifications

Helpful experience may include:

• Volunteer Management
• Nonprofit Leadership
• Human Resources
• Compliance
• Investigations
• Organizational Development
• Conflict Resolution
• Governance
• Community Engagement
• Risk Management

Strong candidates often demonstrate:

• Exceptional interpersonal skills
• Investigative experience
• Strong judgment and discretion
• Conflict resolution expertise
• Policy development experience
• Organizational leadership capabilities
• Commitment to fairness and accountability
• Excellent written and verbal communication skills

Experience working in volunteer-driven organizations is highly valued.

First-Year Priorities

Within the first year, this leader will help:

• Strengthen MAP's volunteer governance framework
• Standardize accountability procedures
• Improve volunteer compliance systems
• Enhance investigation protocols
• Build volunteer relations and support systems
• Develop organizational accountability dashboards
• Improve conflict resolution processes
• Strengthen volunteer retention and engagement practices

Success Measures

Success in this role includes:

• Strong volunteer compliance
• Consistent accountability practices
• Effective conflict resolution
• Timely investigations
• Improved volunteer engagement
• Increased volunteer retention
• Strong organizational trust
• Healthy organizational culture
• Reduced organizational risk

Why This Role Matters

MAP's greatest asset is its people.

Volunteers are the heart of the organization.

Strong volunteer governance creates clarity.

Accountability creates trust.

Respect creates community.

The Senior Director of Volunteer Relations & Organizational Accountability helps ensure that MAP remains an organization where volunteers can thrive, contribute meaningfully, and support the mission with confidence.

This role helps protect the people behind the promise.

What You'll Gain

• Senior leadership experience within a growing nonprofit organization
• Opportunity to build a best-in-class volunteer governance and accountability function
• Direct collaboration with executive leadership and legal leadership
• Experience overseeing investigations, volunteer relations, and organizational accountability systems
• Professional references and letters of recommendation
• Meaningful impact supporting children, youth, and families experiencing housing instability

How to Apply

Interested candidates should apply directly through Idealist and submit:

• Resume or CV
• Brief statement of interest
• Relevant volunteer management, investigations, compliance, governance, nonprofit leadership, or organizational development experience

Please share experience involving:

• Volunteer management
• Organizational accountability
• Investigations
• Conflict resolution
• Compliance
• Governance
• Nonprofit leadership

Help strengthen the people systems behind the mission.

Because when volunteers are supported, respected, accountable, and connected to purpose, extraordinary things become possible.

This role holds the pieces together.

From volunteer governance to accountability to organizational culture—help ensure the people behind the mission remain supported, protected, and empowered.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.