Front Desk Administrative Assistant with Hope & Healing Survivor Resource Center

Basic volunteer duties involved with this assignment:

1. Provides professional greeting and phone reception coverage for the Administrative Building to all visitors and donors. Provides program, administrative and clerical support to staff.
2. Oversees vehicle keys and sign-out sheet. Always adheres to Service Excellence standards.
3. Maintains confidentiality of all clientele information as delivered via phone, email and in person. Contacting clients to extend courtesy appointment reminders.
4. Ensure that all visitors have a scheduled meeting or appointment prior to entrance. Provides accurate and appropriate agency information to callers.

Basic volunteer qualifications involved with this assignment: Professional phone skills and excellent customer service.

Who will be served by this assignment? Clients and donors of Hope & Healing Survivor Resource Center.

What is the anticipated benefit of this volunteer service to those receiving the service? A warm and friendly person to assist with the needs of our clients. This person provides a sense of comfort and support to all those who call or visit our agency.

What specific skills will the volunteer need? While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds.