Returns Intake Coordinator

Returns Intake Coordinator Position Description

The Returns Intake Coordinator is responsible for coordinating the logistics of returned animals at Pet Haven and keeping detailed records of completed and diverted returns.

Estimated Time Commitment: 4-6 per month

Responsibilities

• Manage returns inbox and both cat and dog return requests

• Follow up with return requests and ensure appropriate staff member has reached out to them

• Track diverted return details

• If a return has determined to be the best outcome, post the animal for a foster, coordinate the return intake and exam, and complete intake paperwork

Reports to: Operations Director

Goals

1. Ensure returns are completed to the standards of Pet Haven

2. Return diversion when possible through supportive conversations with staff

3. Maintain an organized inbox to ensure appropriate record keeping