Thank Blood Donors at Glastonbury Red Cross Blood Drives!

As a volunteer donor ambassador, you ensure every blood donor has a wonderful experience from start to finish. Greet donors with a warm smile, assist them with checking in, and express heartfelt thanks for their generous donation. You'll be a key part of our Biomedical Services team, making a real difference every day. Each shift you take helps save lives. You must have Daytime availability to sign up for shifts in advance. Training is provided!

• Responsibilities
• During a shift, Donor Ambassadors will:
  • Welcome donors with a warm smile, explain the donation process, and help with check-in.
  • Guide donors smoothly through the Check-In process.
  • Provide great customer service by answering questions and making the donation experience positive.
  • Share the Red Cross story and our mission.
  • Educate donors about how their blood types can be optimized to help more patients.
  • Ensure donors have their post-donation information and check their recovery time.
  • Encourage donors to download Donor App, use RapidPass and schedule next appointments via BookNow.
  • Say thank you to each donor contribution.
  • Reach out to donors with friendly reminder calls and help reschedule appointments as needed to keep our community connected and engaged.
  • Report any issues to the collections staff and keep donors safe.
  • Sanitize and disinfect donor areas as needed.
• Donor Ambassadors are needed to support both mobile blood drives (which are hosted at community or sponsor sites) and fixed sites (Red Cross blood donation centers).
• Qualifications
  • Volunteer must be age 13-15 with additional adult supervision* or aged 16+
  • Volunteer must be mature enough to maintain confidentiality and respond appropriately to adverse donor reactions
  • Ability to display the utmost professionalism and communication skills
  • Extremely comfortable working with people from diverse communities and backgrounds
  • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers
  • Ability to understand and explain Donor Optimization to donors
  • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
  • Willingness to comply with current public health and Red Cross policies
• While this position requires that volunteers speak English, in some locations the role may place a special emphasis on engaging with donors whose preferred language is Spanish. (NOTE: this is not a translator role)
  • Fluent / Proficient in speaking Spanish encouraged
• Additional adult supervision can be provided by a parent, guardian, sibling, teacher, youth club coordinator or other adult.
• Development Opportunities
  • Gain valuable training and experience while providing an invaluable service to your community
  • Network and meet new people
  • Develop customer service skills that last a lifetime

Watch our video to learn more: Blood Donor Ambassador