Director of Customer Relations (volunteer)

Position Available: Director of Customer Relations

Location:

San Diego, CA and surrounding area, Remote

Do you want to be part of a team with the aim to change the World? Are you a customer-centric leader with a passion for building meaningful relationships and ensuring exceptional experiences? [Nonprofit Name] is looking for a Director of Customer Relations to join our team, championing the voice of our supporters and stakeholders to enhance the world for the better.

Who We Are:

POH.World is on a mission to enhance the world for the better. We're not just about living; we're about creating opportunities and changing lives. Our focus is on those who need it most – veterans, the homeless, and individuals facing unique barriers in life.

POH - Pursuit of Happiness

Mission Statement:

To identify, develop and implement impactful solutions to enhance the World for the better.

Vision Statement:

To unite all people with impactful solutions that enhance the World positively for the next generation of children to have better lives. To provide opportunity to those that may not have access to connections or financial resources to chase their dreams.

Focus Projects: Merit Based Social Media Application, Wind Powered Vehicle, Programs for those in Need of Housing, Healthcare and Education. Assistance to those challenged by mental health or trauma (Bridge to Revitalization).

What You'll Be Doing:

• Customer Advocacy: Be the voice of our supporters, ensuring their needs and feedback are heard and addressed throughout the organization.
• Relationship Builder: Develop and maintain strong relationships with donors, partners, and stakeholders, fostering a sense of community and loyalty.
• Exceptional Experiences: Implement strategies to enhance the overall experience of our supporters, from inquiry to post-engagement.
• Issue Resolution Maestro: Effectively and empathetically handle customer inquiries, concerns, and feedback, ensuring swift resolution.
• Feedback Loop: Establish and manage feedback mechanisms to continuously improve customer relations and organizational processes.
• Collaboration Catalyst: Work collaboratively with internal teams to integrate customer-centric practices into every aspect of our work.
• Collaborative Focus and Effort on Fundraising: Utilize channels and interact with teams using methods to raise fundraising for organizational projects.

What You Bring:

• Customer-Centric Mindset: Proven experience in customer relations, with a passion for delivering exceptional customer experiences.
• Relationship-Building Expertise: A knack for developing and maintaining strong relationships with diverse stakeholders.
• Communication Mastery: Exceptional communication skills, both verbal and written, with the ability to convey empathy and understanding.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer concerns and implement effective solutions.
• Feedback Utilization: Ability to leverage customer feedback to drive improvements and enhance overall organizational effectiveness.
• Collaborative Spirit: Work collaboratively with internal teams to ensure a customer-centric approach is embedded in every aspect of our operations.

Expectations:

The individual in this role can provide flexible support as their schedule allows, however at a minimum the Director’s of the organization will meet for one hour every two weeks to discuss the direction of projects. It would be beneficial for the organization, if the individual in this role, could provide a few hours of critical thinking and support to applicable projects which are impacted by this department.

Governance & Decision-Making:

POH.World is governed by the HALO (Hopeful Advocates Lifting Others), a peer-based governing council composed of eight Directors. Each Director holds equal fiduciary responsibility and shared governance authority. There is no vertical chain of command; decisions are made collaboratively in alignment with organizational bylaws and mission.

How to Join the Revolution:

Send your resume, a cover letter if you would like, and three references to Joshua@POH.World . Make your subject line pop with "Business Development and Research & Development Director Application - [Your Name]."

Also, please provide a one page bio which summarizes elements of your personal and professional status which you don’t mind sharing so that we can get to know more about you and what makes you, YOU!

Deadline for Liberation:

1 May 2026

POH.World is an equal opportunity employer. We encourage applications from all backgrounds and are committed to building a diverse and inclusive work environment. Join us in rewriting the rules for others and changing lives!

Volunteerism:

This role is not paid at the moment but with growth anything is possible. Join a transformative volunteer role dedicated to bettering the world. This position offers an opportunity to contribute without monetary compensation, focusing on collective impact and positive change. Be a vital force in addressing critical issues and uplifting communities, driven by passion and purpose rather than financial gain. Together, let's create a world where kindness and altruism hold immeasurable value.

Organizational Website:

POH.World