Blood Drive Volunteers Needed in Lubbock (Customer Service Role)

Blood Drive Volunteer

As the face of Vitalant Blood Drives and Donation Centers, our Blood Drive Volunteers ensure that our amazing blood donors have an exceptional experience from the moment they arrive until the time they leave.

Responsibilities include:

• • Welcome and check-in donors.
  • Explain the donation process as necessary and answer any questions donors may have.
  • Ensure each donor reads pre-donation materials.
  • Offer promotional items when available.
  • Encourage donors to donate the best product for their blood type for maximum impact.
  • Manage donor flow.
  • Provide excellent customer service.
  • Set up and maintain cleanliness in Reception and Refreshment/Hospitality areas.
  • Ensure Refreshment/Hospitality area is clean, restocked, and donors are re-hydrated after donation procedure.
  • Check if donor was provided post-donation information before leaving the drive.
  • Report possible adverse post-donation physical reactions to staff.

Qualifications/Requirements:

• • Must be at least 16 years old
  • Must pass a Criminal Background Check with SSN if 18 or older
  • Ability to communicate effectively and provide excellent customer service care
  • Demonstrate professional demeaner at all times
  • Comfortable working with people from diverse communities and backgrounds
  • Attend 30 minute online remote orientation
  • No Community Service Hours Offered